Troubleshooting and Getting Help

If you do need help, there are a few steps you need to do to get you full support access.

We do this to verify the identity of our customers and protect their privacy.

  1. Have a read through our FAQ in the mean time to see if that helps. You can also submit a support ticket here.
  2. Register for our Support Forums and follow the instructions onscreen.
  3. Check out our support forum for other info, or make your post there for help.
BBC iPlayer is now accessible via UK's L2TP too. BolehGEO are now renamed as BolehStream. Get the latest servers from your app.