If you do need help, there are a few steps you need to do to get you full support access.

We do this to verify the identity of our customers and protect their privacy.

1. Have a read through our FAQ in the mean time to see if that helps. You can also submit a support ticket here.
2. Register for our Support Forums and follow the instructions onscreen.
3. Check out our support forum for other info, or make your post there for help.