BolehVPN Support

Sales Queries => Product Enquiries => Topic started by: esprato on March 23, 2008, 01:07:03 PM

Title: problems occured
Post by: esprato on March 23, 2008, 01:07:03 PM

i cant connect the the VPN and i got this message for the report log..

Sun Mar 23 13:04:00 2008 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Sun Mar 23 13:04:00 2008 TLS Error: TLS handshake failed
Sun Mar 23 13:04:00 2008 SIGUSR1[soft,tls-error] received, process restarting
Sun Mar 23 13:04:02 2008 Re-using SSL/TLS context
Sun Mar 23 13:04:02 2008 UDPv4 link local: [undef]
Sun Mar 23 13:04:02 2008 UDPv4 link remote


any problem with it?

Title: Re: problems occured
Post by: Reuben on March 23, 2008, 02:57:43 PM

It shouldn't happen too often, it could mean teh server it is trying is full.

Once you're connected you shouldn't have any issues.

Title: Re: problems occured
Post by: rrn on March 25, 2008, 09:37:52 AM

Hi I'm a new user having subscribed to bolehVPN about 1 month ago. This morning  since 8.45am I'm having the same problems experienced by Esprato and until now I've not been able to connect.What should I do?

Title: Re: problems occured
Post by: Reuben on March 25, 2008, 10:39:42 AM

How long have you waited? one of our servers has been discontinued but the load on all our servers are not full but till we update the configuration files, you may experience slightly longer times to connect. we're getting a new server to replace some old ones so we're holding off on that first.

Title: Re: problems occured
Post by: rrn on March 25, 2008, 11:36:37 AM

Waited long enough. I have been trying since 8.45am this morning several times by quitting and also by power off my PC and restarting. I have left the openvpn running for more than 10 minutes but it's not connecting and the same error msg is seen

Title: Re: problems occured
Post by: Reuben on March 25, 2008, 11:42:32 AM

Setup Logmein as in the faqs and I'll take a look into it. Don't see any issues on our server atm.

Title: Re: problems occured
Post by: rrn on March 25, 2008, 12:14:22 PM

I'm getting an error msg while trying to create the Logmein account. The msg is " a coonection with the server could not be established.
This problem may be due to a proxy server on your network that Logmein installer did not detect automatically . What do I do next?

Title: Re: problems occured
Post by: Reuben on March 25, 2008, 01:50:04 PM

I have replied to this in your e-mail. Not sure if you are behind some sort of corporate firewall.

Title: Re: problems occured
Post by: Reuben on March 25, 2008, 05:29:17 PM

Quote from: rrn on March 25, 2008, 12:14:22 PM

I'm getting an error msg while trying to create the Logmein account. The msg is " a coonection with the server could not be established.
This problem may be due to a proxy server on your network that Logmein installer did not detect automatically . What do I do next?

This issue has been now resolved due to

a) Incorrect Internet Option settings
b) Not replacing your keys correctly.

This issue is now closed for rrn.

Esprato not sure :P No updates as of yet.

Title: Re: problems occured
Post by: rrn on April 02, 2008, 08:27:39 PM

Is there a problem with your server? I can't connect. Waited for more than 15 mins The msg appears as:-
TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
TLS Error: TLS handshake failed
SIGUSR1[soft,tls-error] received, process restarting
Re-using SSL/TLS context
UDPv4 link local: [undef]
UDPv4 link remote

Title: Re: problems occured
Post by: james2306 on April 02, 2008, 08:35:26 PM

yes there is problem with the servers.. please read the Announcement section or the bolehblog

http://www.bolehvpn.net/blog

Title: Re: problems occured
Post by: rrn on April 02, 2008, 08:38:28 PM

Just got connected. Please ignore my post.thanks

Title: Re: problems occured
Post by: rrn on April 19, 2008, 08:10:01 AM

Are there any problems with the server, have been trying to connect for the past 20 mins, am getting the same msg as mentioned previously
TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
TLS Error: TLS handshake failed
SIGUSR1[soft,tls-error] received, process restarting
Re-using SSL/TLS context
UDPv4 link local: [undef]
UDPv4 link remote

Title: Re: problems occured
Post by: Reuben on April 19, 2008, 11:03:36 AM

No problems whatsoever reported.

U can review our server status page.

http://202.71.97.81/

Which server are you trying to connect to?

Title: Re: problems occured
Post by: rrn on July 12, 2008, 08:12:16 AM

Are there any problems with the servers, I'm unable to conect to boleh VPN since the last 30 mins, the following msg  appears:-
LS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
TLS Error: TLS handshake failed
SIGUSR1[soft,tls-error] received, process restarting
Re-using SSL/TLS context
UDPv4 link local: [undef]
UDPv4 link remote

Title: Re: problems occured
Post by: rrn on July 12, 2008, 09:08:44 AM

Managed to get connected after 1 1/2 hrs at 9.08am. What was the problem?

Title: Re: problems occured
Post by: Reuben on July 12, 2008, 11:52:23 AM

There was a brief server downtime which happened while we were asleep

Apologies and it's been rectified.