TM net ip 175

[spoonkin]

Last week, I notice no matter how I reconnect, I am stuck with IP 175, since then, my download speed is slow in most site, I cant access IPT without bolehroute and worst of all, I dont know how to complain to TMNET regarding changing my ip to 60 or 124...

Any ideas how to request to change without giving too much info on my p2p?

Cheers bro

[Chris]

Are you a 4mbps user? I can't remember, :p.  4 mbps users have their own IP range, 212.xxx if I'm not mistaken, just ask to be transferred to that IP range.

I guess the best thing would be to just call them up and say, I've been undergoing slow net speeds since x, I've also noticed that I've been stuck with this IP range, could you refresh my port / help me get a new IP (emphasis on your already having restarted modem / disconnected reconnected multiple times).

If that doesn't work, ask for a tech to be sent out, you might have more luck asking him directly.

[spoonkin]

thanks for replying,

i am currently on 1mb package and already ask them restart my port once because of msn unable to connect

now, i am lack of ideas how to ask to change ip, because if i were to say its slower, they will definately need a website or references on proof what is slow

what luck i have

[Chris]

Uhhh, you don't need proof for the help line, just say that all browsing is slow, downloading updates is slow. Unless you want to show the tech that your speed really IS slow. Then you should probably queue up several torrent/http downloads, turn off the speed limiter, and run a speedtest.

Remember: Call centre workers just want to get your call over with, they'll do stuff like port refreshes and all if you just ask. A personal note, you might want to get their names as well, incase you feel like lodging complaints against certain call centre staff.

[spoonkin]

thanks for the tips wolffeh,

will try it out tomorrow

since now my ipt also down, even with bolehroute..... line getting weirder by the day.....

[spoonkin]

sorry for the late update, as was busy lately

just called tmnet, and was told they cant assist me in this issue

even told me restart modem when i already said restarted million of times

sigh...... just emailed to md@tm.net.my

hope i can get an answer....

[Chris]

Who's md@tm.net.my? If I'm not mistaken, the official email address for customer complaints / help is help@tm.net.my You can also try filling in a form here http://www.tm.com.my/contact-us/Pages/internet.aspx or emailing what might be the ceo, ceo@tmnet.com.my

Also, just out of curiosity, could you visit http://whatismyipaddress.com/ and tell me if that IP range is infact a proper IP range, and not a TM inflicted proxy?

[spoonkin]

Your IP address is 175.144.60.96

paiseh, thought it was MD, okay, will proceed to forward to ceo@tmnet.com.my

thanks

[thehobo]

Yep. I'm on that ip 175 range as well. IPT is blocked. Have to use bolehroute to view. Restarting doesnt help, it stickied to this IP range.

Kinda annoying switching back forth to private tracker and bolehroute during brownsing/downloading torrent.

[spoonkin]

another one share's my fate.... i notice some foreign website not accessible, like this one

http://www.sunmoonlake.gov.tw/TW/02001692.aspx

anyway, thehobo, where u located? me from pj, aman suria....



anyhow, i have email to ceo@tm.com.my, but i got this in reply

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

      asmaziz@tmnet.com.my




Final-Recipient: rfc822;asmaziz@tmnet.com.my
Action: failed
Status: 5.2.2
X-Display-Name: Asma Abdul Aziz


sighhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh :'(

[qharis]

Try to CC your email to newspapers and consumer associations also. That seems to work for me 

[Chris]

Could you try proxying your browser through our servers, (Foxyproxy, for Firefox), if you'd rather use the Public/Privatetracker servers instead of switching to Broute to access IPT? Our Firefox proxy guide can be found here http://www.bolehvpn.net/forum/index.php/topic,1750.0.html

[spoonkin]

section 9 peon - can u assist me which newspaper and consumer email address i can email to? thanks alot

wolffeh - i already tried that even with guidance from the irc support Chris(been a great help), but still failed....

i just checked, seems in lowyat, some user also complained the same issues

http://forum.lowyat.net/index.php?act=Search&CODE=show&searchid=7170ee7404a7e5c8bd068bfc204dc727&search_in=posts&result_type=posts&highlite=175

[Chris]

Oh yeah, I forgot.

I'm Chris actually, haven't changed my account name here. Try this http://www.complaint.cfm.org.my/ as well, lowyat has a post on emails too. http://forum.lowyat.net/topic/334697 also a good thing to check out.

E-mail:
Found this in my old post!
custcare[at]tm.net.my (the worst response ever)
streamyx[at]tm.net.my (basically you will get replied by this)
ceo[at]tmnet.com.my (fastest yet the best)
gmmarketing[at]tmnet.com.my (Still workable...)

E-mail to MCMC and National Consumer Affairs only if the above e-mails failed.
aduanskmm[at]cmc.gov.my
fomca[at]fomca.org.my
aduan[at]cfm.org.my

[thehobo]

Spoonkin, I stay nearby as well.
Chris, i tried the foxyproxy solution when i'm on the private/public tracker. But no go. Is the proxy address 10.10.10.1:1080 and using SOCKS 4/4a?