Author Topic: 0.48 MB when connected to Boleh UK sites & 34.5 MB when no Boleh, please help  (Read 12476 times)

Offline Reuben

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This is on my 4 mbit connection with Fully Routed UK

See attachment.

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Offline Reuben

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Without VPN is slightly faster but is well within acceptable limits (VPN overhead)

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myallr

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Still spinning every 2-3 minutesw and failing every 5-8mins, better than the weekend, but I would love to have it working for 30 minutes, that would be a joy

Offline Reuben

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If you connect to other Fully-Routed servers and do the bbc iplay test can you tell me what results you get?
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myallr

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Sure, will do this when I get back tonight, around 0100 UK time

myallr

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Fully routed UK (with Boleh) see attached, still around the limit
« Last Edit: October 10, 2012, 09:39:14 AM by myallr »

myallr

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Without Boleh, average is over 6MB, enough for HD

The BBC server is in the UK, so I can't see that it's a problem with my ISP or connection

Offline PitBoss

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Can you do a quick latency test to:
Without VPN/With VPN
ping www.bbc.co.uk
ping br1uk.bolehvpn.net

And a (Without VPN)
tracert www.bbc.co.uk
tracert br1uk.bolehvpn.net

Please check if there is any firewall setting at tun device/adapter and if any QOS is enable at your pc NIC.

Thanks
« Last Edit: October 10, 2012, 09:46:46 AM by PitBoss »

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myallr

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Fully routed Canada, average is 2175 KB, easily enough for streaming and double the bandwidth of Fully routed UK (averaged at 1068 KB, with one reading around 800)

Ok, I think I've done enough research now, getting on for 4+ hours

Please let me know if you can increase the Fully routed  UK bandwidth

Do you have the same server as in Canada? same network cards, leased line etc?  What's the difference between the Canadian server and the UK server?  I guess is the UK server is about the same distance from Brazil as your Canadian server  (Sao Paulo is 5800 miles from London, 5100 from Toronto & 6800 from Vancouver)

Offline PitBoss

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Hi,
Sorry to have you gone thru all the trouble as we are also working on this the last few days. We have improved a lot but this is based from our local location here.
The latency and routing test will tell us if you are using different route to reach UK bbc and our server. Based on our test, UK bbc and our server latency is 0.4ms which should be in the same dc and no bottleneck as our server is on fiber connection.

What is your latency to our Canadian server? Canadian server has lower bandwidth compared to our UK2 server but your routing to that server is probably a lot faster using the north america links.

We have done some minor changes to the VPN settings. please reconnect and see if any reduction in buffering..

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myallr

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Ok, well I've spent all night doing analysis to find the problem, it's just gone 11pm, after all this I hope I can watch newsnight...

NO Boleh
C:\Users\robin>ping www.bbc.co.uk
Pinging www.bbc.net.uk [212.58.246.90] with 32 bytes of data:
Reply from 212.58.246.90: bytes=32 time=192ms TTL=52
Reply from 212.58.246.90: bytes=32 time=193ms TTL=52
Reply from 212.58.246.90: bytes=32 time=192ms TTL=52
Reply from 212.58.246.90: bytes=32 time=193ms TTL=52

Ping statistics for 212.58.246.90:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 192ms, Maximum = 193ms, Average = 192ms

C:\Users\robin>ping br1uk.bolehvpn.net

Pinging br1uk.bolehvpn.net [217.168.16.25] with 32 bytes of data:
Reply from 217.168.16.25: bytes=32 time=217ms TTL=55
Reply from 217.168.16.25: bytes=32 time=212ms TTL=55
Reply from 217.168.16.25: bytes=32 time=202ms TTL=55
Reply from 217.168.16.25: bytes=32 time=211ms TTL=55

Ping statistics for 217.168.16.25:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 202ms, Maximum = 217ms, Average = 210ms

C:\Users\robin>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  1.148.125.189.static.impsat.net.br [189.125.148.
1]
  2     2 ms     2 ms     2 ms  169.10.125.189.static.impsat.net.br [189.125.10.
169]
  3     3 ms     2 ms     3 ms  so0-1-1-2488M.scr1.GRU1.gblx.net [67.17.111.57]

  4   108 ms   108 ms   108 ms  ae7.scr3.MIA1.gblx.net [67.16.164.194]
  5   118 ms   108 ms   115 ms  lag7.ar4.MIA2.gblx.net [67.16.147.142]
  6   108 ms   112 ms   113 ms  ae5.edge2.miami2.level3.net [4.68.111.121]
  7   192 ms   192 ms   199 ms  ae-32-52.ebr2.Miami1.Level3.net [4.69.138.123]
  8   192 ms   192 ms   198 ms  ae-2-2.ebr2.Atlanta2.Level3.net [4.69.140.142]
  9   201 ms   199 ms   199 ms  ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33]

 10   196 ms   193 ms   196 ms  ae-6-6.ebr1.Washington12.Level3.net [4.69.148.10
6]
 11   192 ms   192 ms   196 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.
214]
 12   192 ms   192 ms   192 ms  4.69.148.49
 13   192 ms   191 ms   191 ms  ae-41-41.ebr2.London1.Level3.net [4.69.137.65]
 14   192 ms   199 ms   201 ms  ae-59-224.csw2.London1.Level3.net [4.69.153.142]

 15     *        *      192 ms  ae-2-52.edge4.London1.Level3.net [4.69.139.106]

 16   192 ms   192 ms   192 ms  BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19   214 ms   194 ms   193 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 20   193 ms   194 ms   194 ms  132.185.255.165
 21   200 ms   193 ms   193 ms  bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.

C:\Users\robin>tracert br1uk.bolehvpn.net

Tracing route to br1uk.bolehvpn.net [217.168.16.25]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  1.148.125.189.static.impsat.net.br [189.125.148.
1]
  2   113 ms     7 ms   201 ms  169.10.125.189.static.impsat.net.br [189.125.10.
169]
  3     3 ms     2 ms     2 ms  so0-1-1-2488M.scr1.GRU1.gblx.net [67.17.111.57]

  4   109 ms   108 ms   108 ms  ae7.scr3.MIA1.gblx.net [67.16.164.194]
  5   170 ms   126 ms   124 ms  po2-30G.ar2.MIA2.gblx.net [67.17.106.162]
  6   276 ms   213 ms   207 ms  te4-6.ccr02.mia03.atlas.cogentco.com [154.54.13.
61]
  7   260 ms   209 ms   208 ms  te9-8.ccr02.mia01.atlas.cogentco.com [154.54.80.
53]
  8   138 ms   146 ms   139 ms  te0-1-0-4.mpd22.atl01.atlas.cogentco.com [154.54
.46.53]
  9   138 ms   138 ms   135 ms  te0-4-0-7.mpd22.dca01.atlas.cogentco.com [154.54
.27.93]
 10   139 ms   138 ms   136 ms  te0-6-0-5.mpd22.jfk02.atlas.cogentco.com [154.54
.42.38]
 11   219 ms   217 ms   205 ms  te0-2-0-5.mpd22.lon13.atlas.cogentco.com [154.54
.84.142]
 12   212 ms   220 ms   221 ms  te0-4-0-1.ccr22.lon01.atlas.cogentco.com [130.11
7.0.245]
 13   218 ms   212 ms   219 ms  te9-1.ccr01.lon02.atlas.cogentco.com [130.117.48
.154]
 14   214 ms   220 ms   223 ms  ge0-2.dc1r1.2i3.net [149.6.148.146]
 15   220 ms   211 ms   208 ms  host-25-16-168-217.as29006.net [217.168.16.25]

Trace complete.


BOLEH Ping (fully routed UK)
C:\Users\robin>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.68] with 32 bytes of data:
Reply from 212.58.244.68: bytes=32 time=212ms TTL=57
Reply from 212.58.244.68: bytes=32 time=214ms TTL=57
Reply from 212.58.244.68: bytes=32 time=214ms TTL=57
Reply from 212.58.244.68: bytes=32 time=212ms TTL=57

Ping statistics for 212.58.244.68:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 212ms, Maximum = 214ms, Average = 213ms

C:\Users\robin>ping br1uk.bolehvpn.net

Pinging br1uk.bolehvpn.net [217.168.16.25] with 32 bytes of data:
Reply from 217.168.16.25: bytes=32 time=208ms TTL=55
Reply from 217.168.16.25: bytes=32 time=206ms TTL=55
Reply from 217.168.16.25: bytes=32 time=205ms TTL=55
Reply from 217.168.16.25: bytes=32 time=203ms TTL=55

Ping statistics for 217.168.16.25:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 203ms, Maximum = 208ms, Average = 205ms

C:\Users\robin>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:

  1   213 ms   231 ms   216 ms  172.16.1.1
  2   218 ms   213 ms   212 ms  host-2-16-168-217.as29006.net [217.168.16.2]
  3   215 ms   212 ms   212 ms  bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
  4     *        *        *     Request timed out.
  5   213 ms   212 ms   212 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  6   215 ms   222 ms   214 ms  132.185.255.165
  7   213 ms   212 ms   215 ms  bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]

C:\Users\robin>tracert br1uk.bolehvpn.net

Tracing route to br1uk.bolehvpn.net [217.168.16.25]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  1.148.125.189.static.impsat.net.br [189.125.148.
1]
  2     3 ms     5 ms     7 ms  169.10.125.189.static.impsat.net.br [189.125.10.
169]
  3     2 ms     2 ms     3 ms  so0-1-1-2488M.scr1.GRU1.gblx.net [67.17.111.57]

  4   108 ms   109 ms   116 ms  ae7.scr3.MIA1.gblx.net [67.16.164.194]
  5   114 ms   114 ms   116 ms  po2-30G.ar2.MIA2.gblx.net [67.17.106.162]
  6   115 ms   114 ms   113 ms  te4-6.ccr02.mia03.atlas.cogentco.com [154.54.13.
61]
  7   113 ms   112 ms   114 ms  te9-8.ccr02.mia01.atlas.cogentco.com [154.54.80.
53]
  8   128 ms   128 ms   129 ms  te0-1-0-4.mpd22.atl01.atlas.cogentco.com [154.54
.46.53]
  9   128 ms   138 ms   132 ms  te0-4-0-7.mpd22.dca01.atlas.cogentco.com [154.54
.27.93]
 10   134 ms   135 ms   133 ms  te0-6-0-5.mpd22.jfk02.atlas.cogentco.com [154.54
.42.38]
 11   208 ms   218 ms   210 ms  te0-2-0-5.mpd22.lon13.atlas.cogentco.com [154.54
.84.142]
 12   209 ms   217 ms   218 ms  130.117.0.245
 13   211 ms   210 ms   210 ms  130.117.48.154
 14   202 ms   210 ms   210 ms  149.6.148.146
 15   212 ms   212 ms   210 ms  host-25-16-168-217.as29006.net [217.168.16.25]

Trace complete.

myallr

  • Guest
Watching newsnight on the BBC iPlayer, still spinning every 2-3 minuts and broke after 14 minutes (insufficient bandwidth again)

It's better than it was, but is it possible to improve further?

Many thanks for your efforts so far, I do appreciate you have taken time to improve the service and respond quickly to my posts

Maybe you can find something in the tracert & ping  output as it does need improving further

Best regards
Robin

myallr

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Worse tonight! Spins every 2 miuutes, Crashes every 5 minutes

I've done all the analysis you've aksed me to, many many hours this end. I know you guys have been busy trying to fix as well, but unfortunately it still doesn't work, and everything points to your UK Servers

This is now over a week of suffering, enough is enough, now need my money back so I can buy a VPN who can stream Newsnight on the iplayer, a simple request

Lots of time, effort and money invested, service is still not adequate

Offline Reuben

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Understood. Please e-mail us and we'll process a refund. support@bolehvpn.net and mention this thread.

I still don't think it's our UK servers per se but more of the routing towards Brazil but we understand your predicament and thank you for your patience in this matter.

If u do find a new VPN provider that works, we'll be interested to know and see where their servers are located at so we can provide maybe in the future, the same level of service or better to you.
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myallr

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Crashes after a minute, it's now unusable

Please refund