Frequently Asked Questions and Troubleshooting Guides > FAQs/Troubleshooting Guides

Want us to personally look into your computer? Use TeamViewer!


We have switched our preferred remote access system from Logmein to TeamViewer.

1. Ensure you have done the Speed Troubleshooting guide and read the Installation Guide again
2. Download Teamviewer and install it.
3. Run TeamViewer.
4. Once done, please e-mail us at and request to set up an appointment. Keep your TeamViewer open. Please state your available times and your teamviewer ID and password. We will reply to you via e-mail once we confirm a time to look into your computer.
5. If the problem is non VPN related there may be a surcharge incurred but this is rare.


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