BolehVPN Support

Community: Hang out with the Boleh family => General Discussion => Topic started by: mterzioglu on October 12, 2014, 10:42:56 PM

Title: Can not surf with any of the servers.
Post by: mterzioglu on October 12, 2014, 10:42:56 PM

I start to not to be abe to surf the net.Even can not open google. Any one know why?
My settings are as follows:


Mesut

Title: Re: Can not surf with any of the servers.
Post by: Chris on October 13, 2014, 12:49:16 PM

Hi there,

Are you connecting to FullyRouted-UK? Could you email us at support@bolehvpn.net with the logs from the BolehVPN client?

Title: Re: Can not surf with any of the servers.
Post by: monitophay on October 28, 2014, 05:55:08 AM

Have the same problem, nothing works!

Title: Re: Can not surf with any of the servers.
Post by: fredsanford on October 28, 2014, 06:21:23 AM

Same here... cannot connect to any Boleh server. Might have to do with the servers being upgraded to AES256. I downloaded the latest config files but they are the same as the ones I already had. I emailed support earlier today but have not heard anything back yet.

Title: Re: Can not surf with any of the servers.
Post by: gumdoc on October 28, 2014, 10:11:16 AM

Same problem here, cannot connect to any servers, get the Unknown error, please check log mesage.

Title: Re: Can not surf with any of the servers.
Post by: Chris on October 28, 2014, 10:12:48 AM

Hi there.

We recently did a complete overhaul of our servers. All our servers are now using 256-bit AES encryption. Unfortunately this means that you will have to update your configurations files to the latest or you will not be able to connect. Thankfully, this is pretty easy with our client.

+ Open up the BolehVPN client, then go to the Settings tab and hit Update. Try connecting now, hit No on any expiry notifications you get.

+ If that fails, using Internet Explorer / Safari, visit our user portal (https://portal.bolehvpn.net) and login. Now, start up the BolehVPN client, go to the Settings tab and hit Update. Try connecting now.

+ If this fails as well, hit Download keys from the user portal. You will download a .zip file, open it up and extract the contents to the BolehVPN\cfg\OpenVPN (If you are on Mac, this is the address /Applications/BolehVPN.app/Contents/MacOS/cfg/OpenVPN/ ) folder. Make sure that they are extracted as **loose, individual** files and not into another folder inside the OpenVPN folder.

Restart the BolehVPN client and try connecting now.

If you are not using our BolehVPN client, you will need to manually update your configs. Please follow step 2 and 3.

Title: Re: Can not surf with any of the servers.
Post by: fredsanford on October 28, 2014, 07:37:12 PM

Thank you, it is working now. When I used the "Download key" function yesterday there were no updated config files, the ones in the downloaded zip file were identical to my old ones. This morning the zip file contained the updated files and all is OK.

Title: Re: Can not surf with any of the servers.
Post by: mutex on October 29, 2014, 12:23:03 PM

Are the instructions for linux at http://www.bolehvpn.net/serv_bolehvpn_linuxinst-02.php (http://www.bolehvpn.net/serv_bolehvpn_linuxinst-02.php) still correct or do we need to change something?

Title: Re: Can not surf with any of the servers.
Post by: Codenix on October 29, 2014, 03:41:01 PM

The Linux instructions - step 7 - need to be updated to:

Cipher: AES-256-CBC
HMAC Authentication: SHA-512

Updated screenshot from Linux Mint

(http://d.pr/i/x7MW+)

Title: Re: Can not surf with any of the servers.
Post by: mutex on October 30, 2014, 03:34:21 AM

Connected....thanks Codenix!!

Title: Re: Can not surf with any of the servers.
Post by: hasmaz17 on October 31, 2014, 10:45:38 PM

Anyone manage to login using mac? I've tried all steps shown above but unsuccessful. Wrote to support but no response.

Title: Re: Can not surf with any of the servers.
Post by: Chris on November 01, 2014, 06:08:30 AM

Hi Hasmaz,

We don't see any ticket from you sadly. Did you email us at support@bolehvpn.net? Last email from you was in August, the 31st.

What's your BolehVPN username? We'll check your keys and send you new ones if needed

Title: Re: Can not surf with any of the servers.
Post by: hasmaz17 on November 01, 2014, 07:25:37 AM

Hi Chris,

It worked after downloading latest bolehvpn client. Thank you for your help.

Rgds.

Title: Re: Can not surf with any of the servers.
Post by: wipon91 on November 14, 2014, 11:34:27 AM

Turn your modem off and on again
and it that dies not work just wait a few minutes