BolehVPN Support

Sales Queries => Product Enquiries => Topic started by: rok3r on March 13, 2014, 04:50:38 AM

Title: Fatal error
Post by: rok3r on March 13, 2014, 04:50:38 AM

Hi

I'm getting this error when trying to connect, here's a copy of the logs.

Code: [Select]

[ERROR]vpn connect error, please check log
Checking installed tap driver...
ROOT\NET\0000                                               : TAP-Win32 Adapter V9
1 matching device(s) found.
Use port 44358 as management port
Wed Mar 12 22:48:03 2014 OpenVPN 2.3_rc1 i686-w64-mingw32 [SSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [IPv6] built on Nov  6 2012
Wed Mar 12 22:48:03 2014 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Wed Mar 12 22:48:03 2014 Failed to set restricted TLS cipher list: TLS-DHE-RSA-WITH-AES-128-CBC-SHA: error:1410D0B9:SSL routines:SSL_CTX_set_cipher_list:no cipher match
Wed Mar 12 22:48:03 2014 Exiting due to fatal error

[ERROR]vpn connect error, please check log
Any solution?

Title: Re: Fatal error
Post by: Chris on March 13, 2014, 12:09:48 PM

Update to the latest version of our client please. Uninstall, reboot, then check our website for the latest installer.

Title: Re: Fatal error
Post by: rok3r on March 13, 2014, 04:18:23 PM

I did but I can't see the server's list anymore. It says getting files from server -> successful but no servers show up.

Title: Re: Fatal error
Post by: Chris on March 13, 2014, 06:02:22 PM

What version of our client are you using now? Go to the Settings tab, check the bottom right corner for the version number.

Title: Re: Fatal error
Post by: rok3r on March 13, 2014, 06:26:25 PM

Version 2.4.1.

Title: Re: Fatal error
Post by: Chris on March 13, 2014, 07:11:51 PM

Could you email us at support@bolehvpn.net we'll setup a teamviewer session to assist you directly. Alternatively, you could use our live chat, on www.bolehvpn.net (http://www.bolehvpn.net) my colleague should be able to assist you

Title: Re: Fatal error
Post by: rok3r on March 14, 2014, 10:11:06 PM

I reinstalled it and it works now.

I hope I won't run into the same problem again, not sure what was causing it.

This can be locked now. Thanks for the support