Author Topic: Payment made but account still shows one unpaid order  (Read 5543 times)

ahbece

  • Guest
Payment made but account still shows one unpaid order
« on: October 09, 2011, 12:15:04 PM »
Dear Guys,
                  I've just join bolehvpn and make payment to my 365days order for RM255.00.
                  Trans Date & Time : 09/10/2011   11:33:50am
                  Approval Code : 111009113360142
                  Trans Number : 1115467

                   Invoice ID:  S1132093
                   Package: 365 Days BolehVPN
                   Order Date:  09th October 2011
                   Payment Status:  Unsuccessful

                  Please advice and help me settle this , thanks in advance.
« Last Edit: October 09, 2011, 12:19:26 PM by ahbece »

Offline AJaydono

  • BolehVPN Staff
  • Lieutenant
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  • Posts: 161
Re: Payment made but account still shows one unpaid order
« Reply #1 on: October 09, 2011, 12:18:27 PM »
Please provide a pay proof using the portal messenger. Your payment is unsuccessful therefore we need a pay proof of the transaction.

ahbece

  • Guest
Re: Payment made but account still shows one unpaid order
« Reply #2 on: October 09, 2011, 12:33:10 PM »
Edited to protect customer's privacy.
Reuben
« Last Edit: October 10, 2011, 01:13:17 AM by Reuben »

ahbece

  • Guest
Re: Payment made but account still shows one unpaid order
« Reply #3 on: October 09, 2011, 12:39:00 PM »
here is the attachment for the proof of my purchase, tq

Offline AJaydono

  • BolehVPN Staff
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  • Posts: 161
Re: Payment made but account still shows one unpaid order
« Reply #4 on: October 09, 2011, 12:40:00 PM »
Please off your popup blocker next time you make a payment. This is very important as it will interfere with your payment.

Please submit your receipt (screenshot/picture) to the portal messenger. Not here.

ahbece

  • Guest
Re: Payment made but account still shows one unpaid order
« Reply #5 on: October 09, 2011, 12:44:45 PM »
thank you very much for your quick respond, sorry to trouble you.