BolehVPN Support

Sales Queries => Product Enquiries => Topic started by: ahbece on October 09, 2011, 12:15:04 PM

Title: Payment made but account still shows one unpaid order
Post by: ahbece on October 09, 2011, 12:15:04 PM

Dear Guys,
                  I've just join bolehvpn and make payment to my 365days order for RM255.00.
                  Trans Date & Time : 09/10/2011   11:33:50am
                  Approval Code : 111009113360142
                  Trans Number : 1115467

                   Invoice ID:  S1132093
                   Package: 365 Days BolehVPN
                   Order Date:  09th October 2011
                   Payment Status:  Unsuccessful

                  Please advice and help me settle this , thanks in advance.

Title: Re: Payment made but account still shows one unpaid order
Post by: AJaydono on October 09, 2011, 12:18:27 PM

Please provide a pay proof using the portal messenger. Your payment is unsuccessful therefore we need a pay proof of the transaction.

Title: Re: Payment made but account still shows one unpaid order
Post by: ahbece on October 09, 2011, 12:33:10 PM

Edited to protect customer's privacy.
Reuben

Title: Re: Payment made but account still shows one unpaid order
Post by: ahbece on October 09, 2011, 12:39:00 PM

here is the attachment for the proof of my purchase, tq

Title: Re: Payment made but account still shows one unpaid order
Post by: AJaydono on October 09, 2011, 12:40:00 PM

Please off your popup blocker next time you make a payment. This is very important as it will interfere with your payment.

Please submit your receipt (screenshot/picture) to the portal messenger. Not here.

Title: Re: Payment made but account still shows one unpaid order
Post by: ahbece on October 09, 2011, 12:44:45 PM

thank you very much for your quick respond, sorry to trouble you.