TM Net Restoration of International Data Link to Europe

An important notice to our Malaysian Customers that are on Unifi and Streamyx.

TM net have detected a fault on the South East Asia–Middle East-Western Europe (SMW4) submarine cable providing international data link to Europe.

Customers on Unifi and Streamyx will experience slow connection and speeds to our VPN servers in Europe


Due to this, UniFi and Streamyx users may experience:

  1. ​Slow browsing when accessing sites and servers hosted in Europe
  2. Less than ideal call quality when making and receiving VOIP calls to and from Europe
  3. Less than ideal online gaming performance when using servers hosted in Europe
  4. Customers using Virtual Private Networks (VPNs) and other critical business applications linked to Europe may also experience some level of service degradation.



AAG Fault finally repaired on 1 December 2011

It appears that the AAG fault that happened way back in early October has been finally restored after almost 2 months of repair. This probably explained the high loss and connectivity problems yesterday which was experienced by Malaysian users (and perhaps other users in the SE Asian region who are members of the AAG) as they were rerouting it back through the AAG. The problem appeared to disappear late yesterday and currently we aren’t observing any degradation in speeds.

On circumcision and ISPs (P1 and TM sign HSBB agreement)

Malaysians especially those in West Malaysia would be familiar with the “Sudah Potong” campaign held by P1 a wireless Wimax broadband provider.

For the non-Malaysian subscribers, “sudah potong” directly translates to “Have you cut it?” cutting off your existing fixed-line broadband system but also makes an innuendo implying circumcision which is a requirement for Muslim men.

This was a direct attack on Telekom Malaysia which is by a huge margin the largest fixed-line internet provider in Malaysia but often criticized for its poor level of service. Subscribing to P1 which was on a separate network was apparently supposed to be faster and hence their main selling point.

Here’s a video of P1’s campaign:

What is funny right now is that P1 and TM have now signed an agreement whereby P1 is tapping into TM’s high speed broadband network to expand its connectivity which was bound to happen given TM’s virtual monopoly over broadband connectivity.

TM’s official twitter account posted this in response:

“Sambung Balik” means ‘connect back’. Ouch…touché!

Estimated Date for AAG Cable Repairs

Following a tweet from @TMcorp, the repairs are expected to progress between 23-29 October. Customers are expected to face service degradation while accessing servers in… well, everywhere else.

The original tweet as follows:

Cable faults on AAG will b repaired by consortium mbrs frm 23-29Oct. Cust may exp svc degradn when accessg cntnt hosted in US,North Asia&EU.

So your question’s “Why would it take so long?” Quoting them again:

Cos it takes time for our consortium mmbrs to get to the loc u c,as d loc of d affected cble is situated somewhere far.

A new tweet about a temporary solution.

While consortium mmbrs work 2 restore d AAG cable, traffic r being diverted 2 other alt routes via North Asia&EU to alleviate d congestion.