Archive for the ‘restoration’ Category

Tuesday, February 14th, 2012

Order Server Migration

Home of our new Customer Portal

Over the coming weeks we will bring up our new portal system which should be more user friendly. This order server will also be hosted on a brand new server in a new datacenter which we find has excellent connectivity and hopefully will result in less payment issues.

Meanwhile our order system has been up after what appears to be a network switch failure in the Cyberjaya datacenter in which it is hosted in and for some reason took them several hours to resolve. You know la…Malaysia Boleh…

Monday, December 26th, 2011

Luxembourg servers coming back online

The Luxembourg servers are coming back up now. Thank you for your patience.

Friday, December 2nd, 2011

AAG Fault finally repaired on 1 December 2011

It appears that the AAG fault that happened way back in early October has been finally restored after almost 2 months of repair. This probably explained the high loss and connectivity problems yesterday which was experienced by Malaysian users (and perhaps other users in the SE Asian region who are members of the AAG) as they were rerouting it back through the AAG. The problem appeared to disappear late yesterday and currently we aren’t observing any degradation in speeds.

Thursday, October 13th, 2011

Luxembourg servers restored

All Luxembourg servers are coming back online.

Problem was due to a core switch in the datacenter that hung and they are currently investigating the cause of the hang.

Friday, October 7th, 2011

Estimated Date for AAG Cable Repairs

Following a tweet from @TMcorp, the repairs are expected to progress between 23-29 October. Customers are expected to face service degradation while accessing servers in… well, everywhere else.

The original tweet as follows:

Cable faults on AAG will b repaired by consortium mbrs frm 23-29Oct. Cust may exp svc degradn when accessg cntnt hosted in US,North Asia&EU.

So your question’s “Why would it take so long?” Quoting them again:

Cos it takes time for our consortium mmbrs to get to the loc u c,as d loc of d affected cble is situated somewhere far.

A new tweet about a temporary solution.

While consortium mmbrs work 2 restore d AAG cable, traffic r being diverted 2 other alt routes via North Asia&EU to alleviate d congestion.


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