Taken from the Star newspaper from here:
KUALA LUMPUR: Telekom Malaysia Bhd said on Tuesday there was a delay in the restoration of Internet services following technical problems in repairing the submarine cable network linking Malaysia to Europe.
“Due to the delay, full recovery of Internet services is now expected to be on Jan 4, 2009,” TM said in a statement.
On Dec 20, TM said the disruption of its Internet services was due to circuit fault on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Malaysia to Europe.
TM said there was a delay in the restoration of Internet services due to technical problems at the repairing stages.
It added that customers using Internet services might continue to experience slow browsing while accessing websites hosted in Europe.
Customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to Europe may also experience some service degradation.
“To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion,” it said.
TM assured its customers that it was undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at [email protected] for any Internet related problems.
We will be announcing the results of this giveaway and 1000th user sometime this evening or early tomorrow.
Winner of Kaspersky Keys
1. Edmund Lee
2. Xaan Xavier
3. Amir Mustafa
4. Terng Kah Leong
5. Indy Wong
6. Michael Lee Swee Seng
7. Lim Fang Wan
8. Liew Veni Jacke
9. Koay Kin Han
10. Eric Odille
Update: Service has been restored to normal as of 2:48 AM GMT +8 29 December
We are experiencing some issues with our UK1 and BolehRoute servers that seems to be a host related issue. We have opened a support ticket and this what they have to say:
Our network team are working hard to fix this issue. They are updating our status page every fifteen minutes with their findings and an ETA.
I will now close this ticket, but please rest assured that we are working hard to fix the issue and ensure your servers are up and running without delay. Please feel free to re-open once the status website states that the network is running as normal if you are still having problems.
We apologise for any inconvenience caused.
Will keep you updated as soon as we hear from them.
Read this article on further updates on the submarine cable damage in India:
Network World Article
The company, which is part of a consortium that owns the cables, expects the repairs to be completed Thursday, he said, though the company has said normal service may not be resumed until Dec. 31.
A third cable, operated by India’s Reliance Globalcom, was also cut Friday. The repair ship Teliri was still en route to the site Monday, and Reliance hopes to have its cable repaired by the end of the week weather permitting, a spokesman said via e-mail.
And poor Malaysians:
Keynote said its measurement agents in China, Hong Kong and Taiwan noticed only very brief interruptions. But the company did note a significant slowdown in Singapore and nearby Malaysia, which it said was the worst affected in the region.
Database maintenance completed and account creation has been resumed. You should all be receiving your keys already.