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Upgrading of TM Network Announcement

There is an announcement posted on the 5 April 2010 that I just noticed:

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to inform its customers that the Company will be upgrading its existing Public Switch Telephone Network (PSTN) platform to a Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our network performance and service quality. The upgrading will enable the network to support more advanced products and services in the future. Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

The first upgrading exercise will take place at TM’s Wangsa Maju exchange area on 10 April 2010.

The schedule for the upgrading exercise is depicted below:

Upgrading Service affected Service numbers Upgrading Date & Time
Phase 1 Homeline and Businessline 03-41490000 – 03-41490999 10 April 2010
12:01am to 02:00am
Phase 2 Homeline and Businessline

ISDN Basic Rate Interface

Direct Dial In

03-41420000 – 03-41429999
03-41430000 – 03-41439999
03-41481000 – 03-41481999
03-41491000 – 03-41499999

03-41411000 – 03-41412999


24 April 2010
12:01am to 02:00am
Phase 3 ISDN Primary Rate Interface 03-41450000 – 03-41459999 01 May 2010
12:01am to 02:00am
Broadband Streamyx 10 –21 May 2010
(7:00am – 7:00pm)

(7:00pm – 7:00am)

During this upgrading exercise, customers residing in the respective areas may experience minor service interruptions for a maximum of 15 minutes. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during this period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in Next Generation Network (NGN) services.

For more information, please contact us at 100.

I am unsure if this schedule is just for Wangsa Maju or the whole of Malaysia. In general, NGN services should improve broadband connectivity in the country. For more information, you can view the Wikipedia entry here.

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