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Update on Streamyx Node Failure

TM has posted this announcement. Note that although the note only mentions Sandakan, generally a failure in one place affects other places as well as traffic is diverted and becomes congested which has been confirmed for at least the E. Malaysia region.

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that restoration works of its services in the eastern part of Sabah due to a fire that occurred at its TM exchange in Sandakan on Monday is currently ongoing, with priority given to essential services like hospitals, banks, the police, the fire and rescue departments, as well as the Sandakan airport.

Some communications services have been restored in stages since Wednesday in Sandakan, Tawau, Lahad Datu and surrounding areas. All Metro-E circuits are also currently up and running. At the moment, close to 50% of its affected infrastructure are already restored. TM expects most of the affected circuits to be restored by Sunday, 2 August 2009.

Most TM customers in Sandakan are now able to make local, national (STD) and international (IDD) telephone calls. Fixed telephone line calls from outside of Sandakan can now be delivered to the users at the affected areas in Sandakan.

In the meantime, TM has already restored Streamyx services for about 90% of its customers in Sandakan and 80% of its customers in Tawau. Meanwhile, Streamyx service in Lahad Datu is expected to be fully restored by tomorrow.

TM apologizes for any inconvenience caused whilst at the same time wishes to assure its customers that it is undertaking all necessary measures, including round-the-clock works, to restore communications services for its customers as soon as possible. TM would also like to thank its customers for their understanding and patience during this affected period.

TM has set up several emergency hotlines in Sandakan and Kota Kinabalu to field enquiries from the public. Customers in Sandakan can contact (089) 622 423, (089) 622 134 and (089) 246 111, whereas the hotline numbers in Kota Kinabalu are (088) 264 803 and (088) 264 837. Customers can also call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

Thank You.

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