Our support team and several e-mails addressed to me have been pushing for an update on what’s the current status. This is just a detailed breakdown of what we’re been doing to resolve the situation and also to address some concerns and insults hurled at us.
Firstly, I’ve dropped an e-mail, Skype, and IRCed the IPT Founder but the other admins have not seen him in more than 24 hours. They have promised to let him know that I’m looking for him. I have done this several times. However, I have not received any word from them.
Secondly, I’ve received a minority of nasty e-mails saying that I’m hiding behind the fact that IPT was offered as a free gift. No where in our front page or advertising material do we advertise that we’re providing IPT access and it is very seldom mentioned unless directly asked or in personal support queries. Actually, no I’m not hiding behind the fact. It is the fact. IPT is a free gift offered at no extra charge and it was because of my friendship with the founder that made it happen. We have no other connection or affiliation with them. In fact, it’s a horrible deal for IPT. I do understand that many have subscribed to BolehVPN because of IPT but it was never what I consider a paid part of our service. Of course I understand your disappointment as is my disappointment as well but to say that I’m not doing more and that I am obliged to restore access is crossing the line. If I cannot contact IPT’s founder, and he hasn’t responded, what else can I do on IPT’s side? None of the other administrators have the right to arrange this deal as only the founder has the power to do this. I unfortunately do not live in the same country as him and therefore can’t drive to his house and extort him to restore access.
I also refuse to give out the IPT Founder’s details as he guards his privacy jealously and understandably so. In fact, having you guys spam him or the IPT forums directly reduces the chances of having the deal happen. So if you want to spam their forums, go ahead, but what you’re doing is hurting our chances of the deal. There are already existing paid ways to directly pay to IPT and get upload credit. For a princely sum of 100 USD you get 250 gb of upload credit, 3 invites and 6 months of VIP status. Think of it this way, IPT was only offering this deal to us because of friendship. The invites he allowed me to extend to you were also of friendship which would have also normally costed 20 USD a piece. We’ve had this arrangement for years despite many set backs and I’m thankful that he was patient this far. Why would he offer to you guys directly a deal that would be unfair to the rest of IPT users who have paid through their existing scheme?
We have also tried contacting other private trackers but without any personal relationship it isn’t a very good deal as most of these sites have their own mechanisms in paying for upload credit so there’s no reason to supplant that. In fact, IPT does allow payments for upload credit. Freeleech is no longer offered as an option as previously.
We were also looking at revamping our seedbox packages and also perhaps giving the opportunity for our users to seed back using our seedboxes. However this takes time and setup as well.
Be patient, give us time. If you have to move on to another VPN service because of this, by all means. Nothing is stopping you but we won’t be entertaining refunds because of this matter. All I can say is that I’m doing my best and that impatience and trying to take matters into your own hands will only make things worse. This will be my final word on the matter and I will not be responding personally to matters that are already dealt with in this post. Also, we are running out of invites fast (and although IPT founder has agreed to replenish it as and when needed), until we are replenished we may run out. I was hoping this would only be a stop gap solution.
To those of you who expressed support and understanding, thank you very much. It means a lot to us. We are working hard on it and will keep you posted.