Undersea Cable Issues Yet again for Malaysian customers

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Undersea Cable Issues Yet again for Malaysian customers

From their website:

Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuit faults on the SMW3 between Tuas, Singapore and Penang linking Malaysia to Hong Kong and APCN2 near Chongming, China connecting Malaysia to the United States. As a result, customers using the Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, during the restoration process, traffic to Northern America and Hong Kong may experience degradation. However, traffic to other countries will not be affected. TM expects complete recovery of its services by 5 April 2009 and will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

35 Comments

  1. adam7979 says:

    hahaaha ask them to route thru satellite la

  2. snow_meow says:

    Is this their April fool’s joke?

    Anyone notice how TMNet seems to love the 5th of the month? The last time when they had service disruption, it was to be fixed by 5th March. This time’s breakdown by 5th April.

    Guess we can be expecting breakdowns and the excuse of it getting fixed by the 5th of the month.

    I think they have not fixed the problem since before March.

  3. mybabypiggy says:

    hope this is an April fools joke too T_T

  4. pkrisnin says:

    Looks like internet to outside website is down. Meaning vpn is down too.

  5. pkrisnin says:

    nope only vpn is down.

  6. pkrisnin says:

    its most like they didn’t patch their servers against the Conficker C worm (April fool day worm).
    Bolehland with boleh IT engineers

  7. hasyrein says:

    Please don’t believe TM. They are bluffing about Undersea Cable Issues.
    Actually they have been attacked by only by stupid Conficker C worm. Yes like what pkrisnin said.
    The worm are spreading internally through out their server which also affected AIM and Jaring.
    TM should tell their customer the truth and stop cheating their customer everyday.

  8. housedetective says:

    “Telekom Malaysia Berhad (TM) wishes to announce that”.. wishes? Wishes? WISHES?!?!?!?

    is your duty you fucks! what, you turn us into a damn folk story all of a suden? arggggggggggggggggg
    that’s it!, i’m going postal on their asses!

    (rubbing my magic lamp …..pooof …..i wish TM management team turn into frogs for one day)

  9. edan1979 says:

    whatever la TM… I just mintak rebate…. tehehehe

  10. fairuz says:

    can we claim TM that if our PC is slow? we can say it due to the underwater cable thing too..

  11. Darren Cheong says:

    I think Undersea cable problem is just a convenient excuse that the geniuses think can fool all their customers… but… have they forgotten something that they provide the nation called internet??? IF what they claim is true, such information could easily be found on the internet outside of bolehland…

    No, this is just one of those things that the down-syndrome technicians at Streamyx has caused/did not prevent. I’ve called their “HELL” line support many times and i’ve shouted at them more time than I care to remember. The latest before this “undersea-cable problem” , I called them and here is an outline of my conversation with them..

    ME : I do not want to do your stupid tests, I’ve done them so many times I can memorize them and they don’t do crap… I just want to report that none of your other IPS work except for those starting with xxx.xxx.xxx.xxx … and anything else in the other ranges have bad latency and gets time outs very frequently…

    HELL-SUPPORT-DUMBASS : Sir, you are on dynamic ip service, the ip change eveytime..

    ….

    “That was not what I asked for…you dumb moron… grow a brain and stop reading from that retard list of troubleshooting tips written by equally retarded technicians..” .. I wish I could have said that, but I wasn’t in the mood to give my gastric a good work out…. so I just told them to launch a report for me.. and type in word for word I said.. which is me, giving myself some false hope as we all know it won’t matter what I say… :/

  12. Allen says:

    another telekom “Malaysia” blablablabla excuses. to many excuses make people not believe in you any more but more

    hatred toward you. that’s why everytime they “wishes to announce that”…..i’m thinking what kind company is this…..but only in my

    mind now is this company is real the “PIRATE”, robbing people money but their service is BULLSHIT! anywhere, what choice

    do we have?

    Malaysia Boleh

  13. Whimsy says:

    O.M.F.G!! NOT again!? This is insane. No wonder the net has been so wonky…If I had a thousand bucks for EVERY single time this happen, I think I’d be a billionaire a thousand times over…Apr. 5th seems soooooo far away.

  14. my says:

    WTF !!! TM bullshitting us again . It’s affect not just Hong Kong and US. Other EU country affected also

  15. Darren Cheong says:

    Vision 2020…. ROFL

    maybe by then malaysia will have a new entry in the book of records(Malaysian book of records of course) .. for having an internet that actually performs up to par…

  16. Twizted says:

    net still sucks….
    3rd april…

  17. harvey says:

    I hope BolehVPN can start a service that allows us to surf smoothly to US sites like Facebook during these times…

  18. leman says:

    Streamyx = BODOH… Now every 10 min disconnected. Calling 100 tokks ages..F–K them

  19. shunz says:

    fcking streamyx Narrowband Use Satelite lah, we pay u RM88 u giv us sucks speed. WTF

  20. jadahnya says:

    yes…its absolutelty true..dude.

  21. jadahnya says:

    it takes me 3 days to completed my download movie shit.

  22. Twizted says:

    today is the 5th…
    still the same shitty service……

  23. with vpn – torrent = 40kb max on a 2mb line
    with out = 0kb

    wtf man wtf

  24. SixVI6 says:

    40kb?…lucky you, i barely hit 15kb with vpn…-sigh-

  25. Allen says:

    net still slow and suck….today is 6 April and yet it already past deadline restoration work. what the hell is goin on…? are tmnut

    out of server capacity or something coming up. this is not tolerable any more cause everyone keep asking “what are tmnut doin?

    reuben….please update the situation as more people lost patient on this matter……

    tq

  26. dhyane says:

    you guys are too kind..rather than just pour out your heart’s content here,why don’t ya’ll organize a soft demonstration outside the TM building? look at France,Thailand,Germany and United States.A small thing as a fly in their soup would warrant a picket with colorful banners with equally colorful profanities .you must fight for what you believe in.you must fight for what you ought to deserve.you folks have been paying so much to TM for the use of their internet service(streamyx)..how much more must you put up with shit from them??other countries even with GDP as low as USD14/month have better internet speed..if you let TM get their way,you will never be satisfied customers..remember,TM’s monopoly of internet services must come to an end!!

  27. Allen says:

    tq for your reply….and thanks again for your effort to bring us latest news from tmnut.

    it’s seem surfing the net likely a bit faster from yesterday but vpn server connection or downloading file using utorrent really very

    slow…

    anywhere, we have to live with it…like you say….

    tq

  28. shunz says:

    where u get that news

  29. shunz says:

    10/04/2009
    UPDATE – INTERNET SERVICES RESTORATION

    Dear Valued Customers,

    Telekom Malaysia Berhad (TM) is pleased to inform its customers that the restoration works on the Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States has been completed.

    Meanwhile, there is a delay in the restoration date for the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia due to technical problems at the repairing stages. Due to the delay, full recovery of SMW3 cable network is now expected to be on 17 April 2009.

    However, to date, TM has already recovered 97% bandwidth capacity for its Internet traffic to Hong Kong and North America.

    TM Internet and IP services as well as other critical business applications linked to the US and Hong Kong has resumed normal operations since 10 April 2009.

    We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

    Thank You.

  30. shunz says:

    experince slow youtube buffer

  31. francis says:

    it’s 17th Apr and yet the speed still sux!

    unable to dl anything from the web.

    http dl spd stalled @ 0.2 kb/s max or else disconnected prematurely.
    torrent even worse! 0.0kb/s dl spd. waited 1/2 hr still no progress. fed up. just switch the dmn thing off and go to sleep! O.o*

  32. hafiz says:

    I have problem ping to this ip 64.124.47.124(game server) server in north america. My problem started this month when they started to repair the undersea cable since now when i play my game it always give sync erroe+lag+kick out of the game T.T .
    If i used BolehVPn is it going to solve my problem.? any1 can help me

  33. Ali says:

    TMnut sometimes just take care for the corporate package, and for those who use expensive one..if home package like mine RM88/month..sucks..

    At lease tell us la before we subscribe, if package under RM700/month is going to have internet service like fuck..

    p/s: For TMnut streamyx dealer don’t forget to tell the truth to customer before subscribing ok.

    Fuck You!

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