From Aizuddin Danian’s post who has been acting as a ‘go-between’ of sorts between TM’s official reps and Lowyat users:
Izlyn Ramli VP of Corporate Communications:
The capping will not be rollbacked or removed, only “relaxed”.
They will continue to watch the performance of the network in the coming week and make further tweaks.
Aizuddin himself also was disappointed:
Apparently, they tell me that got people who wrote to that address (firstname.lastname@example.org) to say that things are OK.
They say that this proof that the service is better now.
gg lah like that.
Technically the CEO didn’t lie:
We will find a way out immediately, today we are looking at some parameters that will allow the equilibrium of usage. If it’s still a challenge in the next 1-2 days, I’m going to pull that out first and then we will relook, get feedback from our users and see how we can do this better.
“IF it’s still a challenge…” being the key phrase. I am totally perplexed as to how can they have come to this conclusion which basically ruined all the goodwill generated from the previous announcement.
People who know about the impact address are most likely people who are upset that they are capped, I can’t imagine a huge amount of people e-mailing them to tell them that their speeds are fantastic.
I personally have NOT received a response from TM from impact and it seems TM shouldn’t even bother having a corporate communications department if this is the way they put out fires.