TM's Capping will not be rolled back or removed, borders on lying

TM possibly capping local connections as well
December 2, 2010
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December 8, 2010
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TM's Capping will not be rolled back or removed, borders on lying

From Aizuddin Danian’s post who has been acting as a ‘go-between’ of sorts between TM’s official reps and Lowyat users:

Izlyn Ramli VP of Corporate Communications:

The capping will not be rollbacked or removed, only “relaxed”.

They will continue to watch the performance of the network in the coming week and make further tweaks.

Aizuddin himself also was disappointed:

Apparently, they tell me that got people who wrote to that address (impact@tm.com.my) to say that things are OK.

/facepalm

They say that this proof that the service is better now.

gg lah like that.

Technically the CEO didn’t lie:

We will find a way out immediately, today we are looking at some parameters that will allow the equilibrium of usage. If it’s still a challenge in the next 1-2 days, I’m going to pull that out first and then we will relook, get feedback from our users and see how we can do this better.

“IF it’s still a challenge…” being the key phrase. I am totally perplexed as to how can they have come to this conclusion which basically ruined all the goodwill generated from the previous announcement.

People who know about the impact address are most likely people who are upset that they are capped, I can’t imagine a huge amount of people e-mailing them to tell them that their speeds are fantastic.

I personally have NOT received a response from TM from impact and it seems TM shouldn’t even bother having a corporate communications department if this is the way they put out fires.

0 Comments

  1. Naton says:

    WHAAAAAAAAT!!!!!!!!!!!!!!!!!!!???????????
    Ima feeling so PISS!!!
    #$^&%*(@#&%(*@#&%$(*#&$

  2. Raimi says:

    penipu. Cakap nak perbaiki masalah tapi tak settle pun. Dibiarkan adalah…….

  3. Yee Hiong says:

    lol, lesson 1, u can never trust/believe what tm dudes said!!!

  4. vonDooku says:

    Or they does not even know what they are talking about

  5. Scubadude says:

    The world worst isp you can get ….and its in MALAYSIA ….BOLEH !!!!!Freaking sons of **ores who manage this stupid nut of an ISP

  6. Hater says:

    Aku bomoh jugak kang zam ni

  7. keith says:

    My line may be fine but it wasn’t me who reported that things were fine to impact.

  8. Angry says:

    don’t ever believe any single word from this people and promises..curse this people.this is the last month i use screamyx and going to terminate it. we pay full but get half of the service….

  9. andy says:

    the question is how many ‘people’ that email them and said everything is okay?
    or maybe percentage of email about OK vs NOT OK?
    can we really trust that ‘people’?
    what if that ‘people’ is TM insider that email them just to give some fake data?

    because i can’t believe it when there’s a customer that can said their broadband is OK… because with TM, broadband NEVER OK..

  10. Pakwe says:

    dah2..this month’s bill..dont pay ok…we boycott….together we win..together…they lost…huahuahuahua..

  11. Pitboss says:

    My ofis line 4mbit uncapped at about 8.30pm. P2p still caped without vpn. Looks like they invested into another traffic shaping devices.

  12. justkillme says:

    I’m not sure if i’m the only one, but I:
    1. sent a written complaint to e-mail help@tm.com.my (for which, i only received an auto-reply)
    2. lodged a complaint via TM’s 100 Help Line (after hours of troubleshooting, the conclusion they reached was that my area has too many connections = slow international speeds. -_-; uh huh, sure…)
    3. dissatisfied with the outcome, i filed a complaint with SKMM (within 2 days, someone from SKMM called me to verify the complaint and said that they’ll forward my case to TM. At the same time, I received an automated email from SKMM regarding this.
    4. The next day, a TM technician calls me up to say that they’ve fixed my problem and ask that I monitor the problem for any reoccurance.

    it has now been about half a day and i seem to have my proper speeds back. *phew* let’s hope this lasts.

    My current 4MB line SpeedTest.net resutls to the SG server:
    http://www.speedtest.net/result/1055741628.png

  13. Dom says:

    just upgraded to 4mpbs today, fxxxked getting capped for my torrents at 50kb max!!
    download 2 files, becomes 25kb!

  14. Pitboss says:

    Everyone on 2mbit, DO NOT UPGRADE TO 4mbit. Those on 4Mbit, start writing to TM and said you want to downgrade cause you dont get what you paid for.

  15. hurtnet says:

    agree write new webste boycott tm ask all user stop paying tm

  16. adam7979 says:

    should start a “lets downgrade to 1mb screamingx campaign”

  17. blueh3av3n says:

    from 160 kbps , then 3 weeks ago, capped to 90 kbps. and this week already 20 kbps.

    im using 1 MB line.

    why the hell they did all these and then ask us to pay.. i hate this monopolize thing!

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