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April 11, 2008
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April 18, 2008
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TM routing messed up

Dear Customers,

We are aware that some of our users are experiencing intermittent connectivity with our servers. We have looked into the problem and have isolated it to most likely being TM’s temporary routing issues.

This was arrived by:

1) Using a different ISP to connect to our VPN servers (no problems)

2) Using a different server to ping our UK servers (no problems)

3) Using our TM hosted game server to ping UK servers (some loss but not that bad)

4) Using regular Streamyx to ping UK servers (high loss)

We have checked with our hosts and they do not report any problems. However service is steadily returning so nothing to be overly concerned about.

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