An important notice to our Malaysian Customers that are on Unifi and Streamyx.
TM net have detected a fault on the South East Asia–Middle East-Western Europe (SMW4) submarine cable providing international data link to Europe.
Customers on Unifi and Streamyx will experience slow connection and speeds to our VPN servers in Europe
Due to this, UniFi and Streamyx users may experience:
- Slow browsing when accessing sites and servers hosted in Europe
- Less than ideal call quality when making and receiving VOIP calls to and from Europe
- Less than ideal online gaming performance when using servers hosted in Europe
- Customers using Virtual Private Networks (VPNs) and other critical business applications linked to Europe may also experience some level of service degradation.