To our Malaysian customers,
Telekom Malaysia Berhad (TM) inform that a fault has been detected on the Asia-America Gateway (AAG) submarine cable system at a segment near the Philippines linking Malaysia to the United States and North Asia.
During this period, Internet users may experience intermittent slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Networks (VPNs) and other critical business applications linked to US, North Asia and Europe may also experience similar issues.
The restoration work is expected to be completed on Saturday, 7 February 2015, subject to sea conditions, the identification of the actual location of the fault and the challenges presented working at great sea depths and pressure.
Edit: Latest reports stats that the estimated restoration date would be extended till 11 February 2015 due to challenging sea conditions and additional repairs required.