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TM Blames Conflicker for Slow Surfing


Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to inform its customers that they may be experiencing slow browsing due to the widespread infection of the Conflicker Worm.

Conficker, also known as Downup, Downadup and Kido, is a computer worm that surfaced in October 2008 and targets the Microsoft Windows operating system. The worm exploits a previously patched vulnerability in the Server service used by Windows 2000, Windows XP, Windows Vista, Windows Server 2003, Windows Server 2008, Windows 7 Beta, and Windows Server 2008 R2 Beta.

The Conficker worm is a computer worm that can infect your computer and spread itself to other computers across a network automatically, without human interaction. It is a standalone malicious program which uses computer or network resources to make complete copies of itself. It may include code or other malware to damage both the system and the network.

Conflicker infects other computers across a network by exploiting the vulnerability in the Windows Server service (SVCHOST.EXE). It might spread through file sharing and via removable drives, such as USB drives (also known as thumb drives). The worm adds a file to the removable drive so that when the drive is used, the AutoPlay dialog box will show one additional option. The Conflicker worm can also disable important services on your computer.

TM strongly encourages its customers to update unpatched systems as soon as possible. Additionally, TM recommends that customers take the following preventive measures to help mitigate the security risks:

Step 1 – Turn on your firewall – Point to Control Panel -> Network and Internet Connections ->Windows Firewall.
Step 2 – Update Windows – Open up Internet Explorer and go to  Do all the urgent or required updates.
Step 3 – Verify that your antivirus software is on and keep it up-to-date.  You should have a “resident” (always running) antivirus software installed such as Norton, McAfee, AVG, Trend Micro, etc.  Open your antivirus and see if it is running and updated.  Update it if it is not.  You can also go to Start Menu -> Control Panel -> Security Center to verify that antivirus is running.

For additional information about this threat, please visit

Technical Details:


Thank You.

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