The most important being the suggestion of imposition of caps for regular Streamyx users in the near future:
Q7 What steps are TM taking to resolve the disproportionate allocation/use of bandwidth to/by users? Some users can download gigabytes of illegal content whilst others have trouble browsing, accessing MSN/facebook, watching occasional legal video streams, playing online
Remove traffic shapping/throttling and introduce a REASONABLE bandwidth capping with segregation between international and local bandwidth
International bandwidth is overloaded
No capping on hotfile/rapidshare
Do not practice IP priority.
Also tell him to openly admit that they are currently throttling all of us until midnight
everyday. Why is the 4Mbps Streamyx package a night owl package?
What steps are TM taking to resolve the disproportionate allocation/use of bandwidth to/by users?
Some users can download gigabytes of illegal content whilst others have trouble browsing, accessing MSN/facebook, watching occasional legal video streams, playing online games etc.
– Thank you for the suggestions; these are all under our consideration .TM is currently in the midst of studying the best approach and offering before announcing the implementation.
– Please note that:
o The FUP practiced now is to maintain fair use for all TM customers. Fair Usage Policy (FUP) is a standard global practice implemented by telcos globally. This is to ensure a fair and even quality of service to all customers free from the irresponsible practices of a few.
o Capping is not in effect yet. We will announce at a later date and we promise a reasonable cap.
o We are looking to concurrently introduce volume-based pricing for power users who wish to transfer high volumes of data and do not mind paying for the privilege.
– TM wants to study the traffic patterns on our UniFi service thoroughly before taking anydecision on implementation.
On the bright side (if this can be construed as good news due to the long timeframe) a new cable is being built:
Last year, TM also joined a consortium to plan and develop a proposal to build an international undersea cable system, named Asia Pacific Gateway (APG) that links Malaysia, Singapore, Thailand, Vietnam, Hong Kong, Philippines, Taiwan, China Mainland, Japan and Korea. The cable system will span 8,000km and it is expected to be ready for service by end of 2013.
What I find infuriating is the implication that more ‘local content’ should be created so that people don’t use international bandwidth as much…
All customers crave for speed but one must also understand that the download and upload speeds vary and is dependent on several factors such as location of website, capacity of visited web server, network congestion, running other applications simultaneously, etc. It is a fact that more than 80% of the websites that our users are accessing are sites located overseas. We do continue to upgrade our international capacity but there must be a longer term, more cost effective approach to this problem. At an industry perspective, creation of local contents must be encouraged. But this would perhaps be more of a longer term solution. Another approach that we are looking at is caching and mirroring of contents in-country. Popular contents are stored in-country so that users will have much better internet experience, with the reduction of congestion in the international links.
Once again, no statement has been made on this so-called capping and the official stance is that we’re all imagining the problems or its just congestion. Times like this you wish we had a more sue-happy country. Hart v Comcast anyone?
For those who want the full interview, go here: