Streamyx Routing Issues cropping up
July 27, 2009
E-mail Issues
July 30, 2009
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Streamyx Node Failure

After speaking to one of the higher ups who was very well informed on the situation (how refreshing!) and familiar with TM’s network topology, he has informed me that there’s been a node failure early today in one of the 4 nodes that connects E. Malaysia to W. Malaysia resulting in high network congestion.

He also confirms that most of Malaysia will be experiencing some network congestion and that restoration works are taking place. I didn’t enquire if this slowness was caused by the node failure.

One of the benefits of opening a SKMM report! You get better quality tech support rather than the front liners.

Update:

TM has an official explanation for at least the E.Malaysia side of things

Dear Valued Customers,

Telekom Malaysia Berhad (TM) would like to inform its customers in Sabah that it is currently experiencing a disruption of services in Eastern Sabah due to a fire that occurred at its TM Exchange in Sandakan, Sabah.

As a result, customers using TM’s voice, Internet and Data services such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in eastern Sabah in Sandakan, Tawau, Lahad Datu, Sempoerna and surrounding areas will experience service disruptions.

TM is currently assessing the damage and restoration works on the affected exchange will begin once the assessment has been completed. TM will make further announcements on the progress of the restoration works.

TM wishes to assure customers that it is undertaking all necessary measures to restore communications services as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

0 Comments

  1. Yau says:

    Hi

    I have paid for a 3 days trial 2 weeks ago, and send an email to u.
    But until today, i still havent receive my trial account.

    to sales@bolehvpn.net
    date Wed, Jul 15, 2009 at 5:13 PM
    subject New account (paid)
    mailed-by gmail.com

    All you have to do now is to eMail us at sales@bolehvpn.net telling us:

    1. Your full name.
    2. Your desired username. seesawseen
    3. Are you a new subscriber or Renewal? NEW
    4. Which subscription package did you choose? 3 days trials

    Paid with paypal , xxxxxxxx@xxxxxxx.com

    thanks

  2. naz says:

    what’s an SKMM report?

  3. eddie5a says:

    I hope this is the situation that’s causing the slowdown because it seems they’re working on it. It’s already been 4 days for me and it’s especially slow on my ftp connection to my office. Surprisingly (and gratefully) torrent speeds are normal. It seems to me that local connection especially Cyberjaya and the like is very bad. Connections in KL city itself seems to be fine.

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