After speaking to one of the higher ups who was very well informed on the situation (how refreshing!) and familiar with TM’s network topology, he has informed me that there’s been a node failure early today in one of the 4 nodes that connects E. Malaysia to W. Malaysia resulting in high network congestion.
He also confirms that most of Malaysia will be experiencing some network congestion and that restoration works are taking place. I didn’t enquire if this slowness was caused by the node failure.
One of the benefits of opening a SKMM report! You get better quality tech support rather than the front liners.
TM has an official explanation for at least the E.Malaysia side of things
Dear Valued Customers,
Telekom Malaysia Berhad (TM) would like to inform its customers in Sabah that it is currently experiencing a disruption of services in Eastern Sabah due to a fire that occurred at its TM Exchange in Sandakan, Sabah.
As a result, customers using TM’s voice, Internet and Data services such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in eastern Sabah in Sandakan, Tawau, Lahad Datu, Sempoerna and surrounding areas will experience service disruptions.
TM is currently assessing the damage and restoration works on the affected exchange will begin once the assessment has been completed. TM will make further announcements on the progress of the restoration works.
TM wishes to assure customers that it is undertaking all necessary measures to restore communications services as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at email@example.com for any Internet related problems.