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August 16, 2009
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August 25, 2009
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Streamyx Goes to Hell once again

Just as the APCN link was repaired on Sunday. Now another fault has arisen and now the expected repair date is 10 September. One problem after the next…Funny how Singaporeans can fix their line in 1-2 days while ours takes a whole full month only to be followed by another problem. One Malaysia. Malaysia Boleh.

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected that a 2nd cable fault on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan on Friday, 14 August 2009.

The fault follows three other service disruptions that recently hit the same cable network, affecting APCN2 Segment 7, between Hong Kong and Taiwan, and APCN2 Segment 1, which connects Singapore and Malaysia. The earlier faults on APCN2 Segment 1 were restored on Sunday, 16 August 2009.

As a result, customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Northern Asia. In addition, customers using other IP services such as Virtual Private Network (VPN) over Internet and other critical business applications linked to the US and Northern Asia may experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. Full recovery of Internet services is expected to be on 10 September 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Thank You.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

0 Comments

  1. Albert says:

    It seems that our Screamyx is perpetually broken. It is one problem after the other. I wonder when our screamyx can actually work correctly.

  2. Albert says:

    One should keep check how many times the screamyx tubes get broken.

  3. blamethrower says:

    1-2 days Singapore time. In Malaysia, we have to use local time +9999 GMT (Go Makan Time)

  4. ningbob says:

    “KUALA LUMPUR 21 Ogos – Telekom Malaysia Bhd. (TM) merekodkan keuntungan sebelum cukai sebanyak RM450 juta bagi separuh pertama yang berakhir 30 Jun 2009. – Utusan”

  5. mavie21 says:

    singapore now also having the same problem.. cannot download at all.. both starhub and singtel.

  6. mysoo says:

    TMNet is run by idiot since day one. Most of their work is actually outsource including the dummies you speak to when you dialed “100”. So basically TMNet is basically is a typical Malaysia GLC, main “CON” company with no expertise and then subcon the difficult works to another idiot. TMNet able to make so much money by overcharging the consumer and other ISP as well.

  7. FA says:

    In addition, customers using other IP services such as Virtual Private Network (VPN) over Internet and other critical business applications linked to the US and Northern Asia may experience some service degradation. <– sounds more like they somehow blocked or throttled connections on purpose. Cables getting damaged that often? Ridiculous. What, are they made of paper or something? *rolls eyes*

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