Malaysian customers: Connections to US, UK and Europe will suffer degraded speeds due to a cable fault in SMW2. Expected time of recovery is 2 May 2010.
INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4 Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.
Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.
TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.
We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.
TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at email@example.com for any Internet related problems.