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Streamyx Disruption due to cable fault

Malaysian customers: Connections to US, UK and Europe will suffer degraded speeds due to a cable fault in SMW2. Expected time of recovery is 2 May 2010.

Announcement from TM:

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.

Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.

TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at for any Internet related problems.


  1. adam7979 says:

    download from microsoft’s website is only 10KB/s LOL!

  2. freeman85 says:

    same here slow..

  3. Dean says:

    Mine even worse..cant get online at home.. TMNet still talking about High Speed BroadBand (HSBB)? Even this silly problem they need days to fix it. HSBB is just an illusion for now. Far away from reality. It’s their ticket to cheat customer.

  4. LOL STREAMYX says:

    downloads from megaupload only 1 kbps…..

  5. LoL Stimex says:

    sigh kuching area so slow….. dwnld max oso 20Kb/s waiting for 2Gb movie till braindead

  6. sanna says:

    oh thank god for your blog i was seriously starting to wonder why in the world my internet is so slow. I thought my laptop had hardware issues!

    keep posting!

  7. Hypergraphian says:

    Yes, thanks for this post. I was searching all over for a reason. Sigh… again will have to suffer with slow streaming till the cable’s back up again… that is if they don’t delay fixes….(>_<) damn it

  8. The_Schade says:

    TM: “Bend Over… NOW!”

    Customers: “Again? Oh, all right, I’ve lost all sensation anyway.”

  9. Jeremy says:

    Internet? What’s that? That word has been lost in time!! Since 17th April 🙁

  10. W says:

    Why i access to international website like japan, china its like turtle 1 ? Announcement only say europe county,how come other country also like this?

  11. Jigs says:

    Somehow DL speed is retarded, HSBB? I have a friend using it says its so fast he could DL few stuff in one go and play online game without lag, this is because they did not se the cap yet. so his 20mbps is now 40mbps LOL

  12. Jigs says:

    Too bad only some areas have HSBB(UniFi)?

  13. ZackleR says:

    Another Fisherman’s hook got hook over the line again? “…detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network… ” yea another fisherman hook our internet up again… this time…. its… hmm let me see…. “…between Alexandria in Egypt and Palermo in Italy…” ohhhh cud be either Egyptian or Italian…. Taking bets! Egyptian or Italian hookers?? 😛


  14. WTF! says:

    Even after 2May the same problem will still going on..
    In my place 1 week the line will down for 2 times and is about 5 hours each time…
    Fuck!Call 100<<

  15. Brandon says:

    Ah ha I read this on the STAR lately and didnt realize how big it was till I was affected, my website server is in the US and accessing it is just very very slow. ( I cant even make a simple post)

    Let’s just hope that the promised date ( 2nd May ) does not get postponed any further *fingers crossed*

  16. Eric says:

    The occurs to be a major laggness through out US and Korea Connetion….i couldnt get any smooth connection at my home, but my office line its smooth better then my house.

    I think they set all office user to have a better connection but not the home user….

  17. Georgina Baughn says:

    Meetings are indispensable whenever you don’t wish to do anything whatsoever.
    Not for free could be the motto TGIF – ‘Thank God It’s Friday.’ They live for the weekends, whenever they can go do the things they really need to do.

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