Streamyx confirms International Connectivity Issues

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Streamyx confirms International Connectivity Issues

Streamyx confirms the problems we have been facing for international connections. Yes guys, I’m not making this up…

Dear Valued Customers,

Referring to our earlier statement on 21 July 2009 on the disruption of our Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore, Telekom Malaysia Berhad (TM) wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.

In addition, our consortium members have also detected another fault on the same circuit about 372km from Kuantan Cable Station.

Customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US and Hong Kong may still experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected.

Due to this, full recovery of Internet services is now expected to be on 16 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

For your reference the announcement on 21 July 2009 is here.

0 Comments

  1. Nix says:

    But my seedbox is from UK. Why my download speed from FTP and HTTP only can achieve 160kbps at 4am 🙁 tmnut !

  2. Benz Aliff bin Malik says:

    Someone should make peaceful street demonstration for our internet problems LOL.

  3. blamethrower says:

    FAIL ISP

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