SMW4 cable has been fully repaired via their announcement:
Telekom Malaysia Berhad (TM) is pleased to announce that the cable works on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) have now been completed.
TM has already recovered its bandwidth capacity for its traffic to Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks. TM Internet, data and telephony services have resumed normal operations since Monday, 8 November 2010. All international links have been fully restored and our services have resumed back to normal.
Customers using Internet, data and telephony services nationwide as well as TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand will now enjoy smooth uninterrupted services.
However Kedah/Perlis residents have another set of woes to contend with:
Telekom Malaysia Berhad (TM) wishes to inform our customers in Kedah and Perlis that our telephony and Internet services are currently experiencing some disruption due to the current flood situation in both states.
We regret to notify that TM’s customers in Arau, Perlis as well as Alor Setar, Padang Abdul Aziz, Changlun, Jitra, Langgar and Bukit Kayu Hitam in Kedah are being affected currently.
Rest assured that TM is exerting all efforts to restore the services at the affected areas as soon as the situation permits. TM personnel are manning the network centres round the clock to keep a check on the current situation and we will continue to provide necessary updates on the progress of the restoration works.
With floods threatening other areas in Malaysia, TM wishes to assure its customers that we are monitoring the situation closely and will do everything possible to maintain and restore communications for its customers as quickly as possible.
We apologize for any inconvenience caused by this disruption and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.