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SMW4 Cable Repair Delayed till 4 November 2010

The repair on the SMW4 cable that was meant to have been completed on the 2 November 2010 has been delayed and the new expected date of completion is on the 4 November 2010.

Therefore connectivity to Europe may be affected if you’re in the Southeast Asian/Middle East region.

Source: Telekom Malaysia

Referring to our earlier website announcement on the repair works on cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) on Friday, 29 October 2010, Telekom Malaysia Berhad (TM) wishes to announce that there has been a delay in the restoration of Internet services due to technical problems at the repairing stages.

Due to the delay, full recovery of the affected services is now expected to be on Thursday, 4 November 2010.

Hence, during the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.

Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruptionand would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.


  1. lethonomia says:

    Just a quick comment on your service. I’ve been VERY impressed, I used to use another VPN service which would have days of outage without giving any reason or updates. Seeing this level of proactive notification and continued updates is great. I work for a large US based ISP and I know how hard it can be to keep this kind of service running and keep your customers informed. I’m definitely going to recommend you to any of my friends that are interested or currently using a similar VPN service.

    Please keep up the good work,



  2. Eltelboy says:

    Yes the information provided is excellent and stops unnecessary problems ringing your local ISP who most probably won;t know. At the monent in Thailand still cannot connect to the VPN service and download/uploads are very slow connecting to peers.

    • Reuben says:

      Eltelboy: You can’t connect completely? Open a Support Thread in General Support just in case if there’s something wrong and we can look into it. Make sure to enclose your OpenVPN log!

  3. Eltelboy says:

    Thanks Reuben, I will do that as I cannot connect at all.

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