The repair on the SMW4 cable that was meant to have been completed on the 2 November 2010 has been delayed and the new expected date of completion is on the 4 November 2010.
Therefore connectivity to Europe may be affected if you’re in the Southeast Asian/Middle East region.
Source: Telekom Malaysia
Referring to our earlier website announcement on the repair works on cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) on Friday, 29 October 2010, Telekom Malaysia Berhad (TM) wishes to announce that there has been a delay in the restoration of Internet services due to technical problems at the repairing stages.
Due to the delay, full recovery of the affected services is now expected to be on Thursday, 4 November 2010.
Hence, during the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.
Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.
TM will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.
We apologize for any inconveniences caused by this disruptionand would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.
TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at firstname.lastname@example.org for any Internet related problems.