SMW4 Cable Repair Delayed for the 2nd time 8 November new date

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SMW4 Cable Repair Delayed for the 2nd time 8 November new date

For those of us in SE Asia/Middle East, looks like we’re not out of the woods yet, TM has just made an announcement 10 minutes ago pushing back completion of repair to 8 November 2010:

Telekom Malaysia Berhad (TM) wishes to announce that there has been a delay in the restoration of cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) due to some unexpected problem encountered by the cable ship and local sea authority.

Due to this, full recovery of the affected services is now expected to be on Monday, 8 November 2010.

Hence, during the restoration process, network traffic to Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks may be interrupted.

Customers using Internet, data and telephony services nationwide may continue to experience some degree of service degradation such as slower browsing and higher latency while accessing international websites hosted in Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works.

We apologize for any inconveniences caused by this disruption and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.

0 Comments

  1. angelfire88 says:

    I wonder is there a 3rd time -_-

  2. lol says:

    why is it always like that? -.-

  3. mysoo says:

    WTF!! Today already 9th November and yet it’s still not fixed. Speed already dropped 80%.

  4. mysoo says:

    Speed back to normal, although a bit unstable

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