We had a lot of confusing membergroups which we decided to remove to streamline permissions management.
As such we have deleted the IPT Verified User, Newbie (limited), BolehSurf Beta Tester and also Regular group. Unfortunately, SMF forums has no facility to move all users from one group to another and as such, they may have defaulted to having no Group and therefore restricted permissions.
We apologize for the inconvenience caused but this is a one-time move. Please re-apply for Support Access which is now a lot simpler:
Go to the Group Membership page as linked.
From Available Groups, select BolehVPN Subscriber by clicking on Request Membership.
In the text box, please enter your BolehVPN username (that you provided to us during the e-mail you sent to us when ordering!) and the date that you ordered.
Click Submit Request. Now wait for an Admin to approve your membership request.