January 27, 2011

Maintenance on SEA-ME-WE-4 submarine cable in February

There will be maintenance works carried out on the SEA-ME-WE-4 submarine cable in the 2nd week of February and the work is expected to complete within 1 week. During this time, they may be slightly slower access to European locations if you’re in SE Asia. The announcement is as follows from Business Video […]
December 29, 2010

TM: Repair works to restore international cable faults will commence on 29 Dec 10 and targeted to complete on 3 Jan 11

Source: TM Malaysia Referring to our earlier announcement on 19 December 2010 on the degradation of our Internet services, Telekom Malaysia Berhad (TM) wishes to inform its Internet services customers that the degradation is linked to cable faults on the Asia America Gateway (AAG): a submarine cable network linking Malaysia and other Asian […]
December 20, 2010

AAG faults blamed for Slow Connections to the US (Telekom)

There is a reported fault affecting connections to the US for Malaysian users: Telekom Malaysia Berhad (TM) wishes to inform its Internet services customers we have detected some faults affecting the Asia America Gateway (AAG) cable network linking Malaysia to the United States (U.S). Hence, customers using Internet services nationwide may experience some […]
June 17, 2010

Circuit Faults on AAG Again 16 June 2010

TM has posted another announcement that there is another submarine cable circuit fault on the AAG: Telekom Malaysia Berhad (TM) wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic […]
June 7, 2010

Reuben returns and News Updates

I am now back and will be attending support queries as well. Do let me know if you have any issues that are unresolved. Some updates: Auto keygen system had hit some bumps but is now back on track and we are still internally testing it. The most difficult portions have been completed. […]
May 24, 2010

SMW4 Cable Update – Disruptions to East Coast US and Europe will continue until 27 May

This notice effects only ISPs serviced by SMW4 which would include Streamyx, Singtel and several Indian ISPs. The repairs on SMW4 off Mumbai which began yesterday on the 23 May 2010 is expected to be completed by the 27 May 2010. The cable repair ship has arrived and is performing upgrades as planned. […]
May 20, 2010

Cable Fault again on SMW4

SMW4 has problems again which explains the continued slowdowns to European links and unstable connections. Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that […]