AAG faults blamed for Slow Connections to the US (Telekom)

A 1000 Apologies: Support E-mail was down for past 3-4 days
December 17, 2010
Merry Christmas and a Happy New Year from BolehVPN!
December 24, 2010
Show all

AAG faults blamed for Slow Connections to the US (Telekom)

There is a reported fault affecting connections to the US for Malaysian users:

Telekom Malaysia Berhad (TM) wishes to inform its Internet services customers we have detected some faults affecting the Asia America Gateway (AAG) cable network linking Malaysia to the United States (U.S).

Hence, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the U.S. Customers using Virtual Private Network (VPN) and other critical business applications linked to the U.S. may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic is being managed effectively to ease the situation.

Restoration works are currently in progress and we will make further announcements on the progress later.

TM apologizes for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.


  1. Yakumo says:

    where did you get the link to that msg? i cant seem to find it anywhere 😮

  2. nazrix says:

    There seems to be faults with one of the lines every few weeks

  3. Curious says:

    MALAYSIA BOLEH!!!we should never use that crap slogan….we’ll never have stable connection…

Leave a Reply

Your email address will not be published. Required fields are marked *