There’s good news and bad news.
The bad news is that the AAG (Asia America Gateway) cable is yet again having issues after having two months of repair work in October to December 2011.
The good news is that it appears that the problem should be fixed shortly with Friday, 13th January 2012 as the estimated completion date. Ironic date.
If you’re living in the Southeast Asian region, you may be experiencing slower than normal performance to US, North Asia and Europe (that basically covers half the known world and perhaps more than 90% of the internet).
Telekom Malaysia Berhad (TM) wishes to announce that our consortium members have detected a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia. Immediate restoration works are underway from Saturday, 7 January 2012 and are expected to be completed on Friday, 13 January 2012.
TM has taken pro-active steps by optimizing our networks to reduce congestion, thus, minimizing the impact to our users.
However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.
Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation.
TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.
We apologize for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.
We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at email@example.com for TM Phone and Broadband customers and firstname.lastname@example.org for UniFi customers.