Just thought it would be useful to know what the process is for claiming a connected equipment warranty that was burnt despite being behind a Belkin protector.
In Malaysia the company who processes the replacement is:
AV Future Link(KL) Sdn Bhd.
No,14 Jalan 4/152,
Taman Perindustrian O.U.G,
58200 Kuala Lumpur , Malaysia.
I started with a phone call to the international support line and told me about my issues and was given a ticket number. I am not sure if this was a necessary step.
The next step was to call AVF and arrange for them to send you a Connected Equipment Warranty form. You fill this up with the damaged equipment’s model number and serial number and also provide the receipts of purchase if you have them. Estimate the cost of repair or replacement based on the CURRENT MARKET rate. You pack the damaged equipment in a box along with the Belkin surge protector that failed to protect you. On the surge protector, write your name behind it in permanent marker.
They will arrange a courier to pick up these items from you in which they will provide you with a new Belkin surge protector to use and pick up your damaged equipment + old surge protector. From then on, they will submit a report at the end of every month (bad luck to those who submit it at the beginning of the month) and your claim will be processed about a week after that by way of a cheque. This is assuming there is no huge discrepancy in the price claimed and their own internal lists.
For me my Asus Rampage Formula, I bought it at RM1250.00 but I was entitled to claim about RM1000.00 which is a fair enough price. The Intel Gigabit Nic was worth about RM90.00 which will be honored.
Am now waiting for them to provide the cheque to me in early October and will keep you guys posted!