If you are using one our proxied configurations (PublicTracker/PrivateTracker/TCP443) you would need to configure your programs to use the SOCKS proxy (for all programs besides browsers) or HTTP Proxy (for browsers) or else traffic will not pass through the VPN.

The SOCKS5 Proxy is 10.10.10.1 port 1080
HTTP Proxy is on 10.10.10.1 port 808

You can refer here for more detailed instructions on commonly used programs.

Fully routed configurations (FullyRouted/SurfingStreaming servers) do not need any additional configuration as all traffic passes through the VPN automatically.

If you are using Windows 7/Vista you must also make sure that you have enabled the compatibility mode to run in Admin mode. See the answer below.

It is possible that either the torrent you are downloading has not many seeders or the route from your computer to our server is experiencing difficulties. There are many variables that affect this but as a first step in identifying the problem, you should test by downloading this torrent and checking your speed.

Remember that your ISP usually quotes your speed in megabits or kilobits a second while programs usually report downloads in megabytes or kilobytes a second. There are 8 bits to a byte. This often causes much confusion.

For an estimated speed of what is achievable real life speed with our VPN, divide your ISP's rated speed by 8 and take off 15% to cover for PPPoE overhead. From that figure, take off another 10% for VPN/proxy overhead

You can also check out a comprehensive trouble shooting guide in our forums.

This is only applicable if you're using the default OpenVPN program and not BolehVPN-GUI. If you are running Windows 7/Vista, you need to run OpenVPN in admin mode by enabling it in compatibility settings (this was also detailed in our installation guide):

• Browse to C:\Program Files\OpenVPN\bin
• You will see openvpn.exe and openvpn-gui.exe.
• Right click on them, click on Properties, Go to the Compatibility Tab and check 'Run as Administrator' for BOTH files.
• If you have disabled UAC, you can skip the above steps.
  

   

First of all remember that you can only be connected to ONE configuration at a time. You should also uninstall all previous OpenVPN based VPNs that you have used before installation BolehVPN.

Try these three things:

If you are using Windows 2000

Install OpenVPN 2.09 instead which is available here.

Make sure you aren't already connected to another VPN

1) Double check this!!!!!

Ensure you have no duplicate processes

1) Press ctrl alt del
2) open task manager
3) End all instances of openvpn-gui and openvpn and BolehVPN
4) Restart OpenVPN/BolehVPN
5) Retry reconnecting

Check if your TAP-Win32 Adapter is disabled

1) Go to Network Connections (Usually can be found in your Control Panel)
2) Make sure your TAP-Win32 network connection is not disabled

If there is no TAP-WIN32 network connection in your Network Connections

1) Browse to where you installed BolehVPN
2) Double click on deltapall
3) After that completes, double click addtap.
4) Restart BolehVPN and try connecting

If this doesn't solve it, uninstall BolehVPN and reinstall it and do a clean reboot.

We find that when cFosSpeed is used with ZoneAlarm firewall and our VPN, this problem occurs. It is recommended to uninstall cFosSpeed.

You may also encounter this problem if you have disabled DHCP or statically assigned a network IP.

There is a known bug with Windows XP SP3 which may be resolved by applying the following Microsoft Hotfix.

The 10Mbps speed that is seen in the interface properties is just a number for display. In order to change this, the TAP adapter driver will need to be recompiled. Theoretically, it should be able to handle whatever speed the hardware and network is capable of.

You can reach us either via e-mail (support@bolehvpn.net), our support forums or our panel system.

To be able to find out your problems, we need to have as much details as possible to get a picture of the problem of what you are facing.

Like a doctor, we need to examine the problem and see the symptoms. This short guide tells you how to ask support the right way so that we can attend to your query in the fastest way possible.

1. Give a detailed description of your problem in the Support Forum!

Be specific! Telling us 'I am getting slow speeds' or 'I cannot connect' tells us nothing about the problem.

Instead, be detailed in your description for example, 'I am experiencing slow speeds to a torrent with 100 seeds and 20 peers. My surfing and other internet activities seem to be working as normal'

2. Provide an OpenVPN log

First of all, let us know which configuration you are connecting to! In the example below, a connection to Proxied-all is shown.

The BolehVPN status log tells us what happens when you connect to the server and what server you are connecting to. To get the log, first open up your BolehVPN GUI.

Then click on the 'Log' tab and finally the 'Copy' button.

Your support mail/thread should contain a log that almost similar to this:

Fri Oct 22 23:35:29 2010 OpenVPN 2.1.1 i686-pc-mingw32 [SSL] [LZO2] [PKCS11] built on Dec 11 2009
Fri Oct 22 23:35:29 2010 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Fri Oct 22 23:35:29 2010 ******* WARNING *******: null cipher specified, no encryption will be used
Fri Oct 22 23:35:29 2010 UDPv4 link local: [undef]
Fri Oct 22 23:35:29 2010 UDPv4 link remote: 85.17.121.193:443
Fri Oct 22 23:35:35 2010 [server] Peer Connection Initiated with 85.17.121.193:443
Fri Oct 22 23:35:38 2010 TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{43DF91A3-BEF5-4465-87FD-D588B4CA46CA}.tap
Fri Oct 22 23:35:38 2010 Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.10.13.206/255.255.255.252 on interface {43DF91A3-BEF5-4465-87FD-D588B4CA46CA} [DHCP-serv: 10.10.13.205, lease-time: 31536000]
Fri Oct 22 23:35:38 2010 Successful ARP Flush on interface [16] {43DF91A3-BEF5-4465-87FD-D588B4CA46CA}
Fri Oct 22 23:35:43 2010 Initialization Sequence Completed

Generally you don't want any errors appearing after the line Initialization Sequence Completed.

Paste this so we can see what is wrong.

3. Provide screenshots

If you believe your problem does not spawn from the VPN connection, provide screenshots of your settings in the respective software. Often, a misconfigured torrent client can result in subpar speeds. Follow this guide if you want to learn how to take a screenshot.

4. Prepare remote access

Our preferred method of remote access is TeamViewer. We usually resort to this if you are not able to pinpoint/solve your issues after after going through existing guides.

You can obtain TeamViewer here.