5. Troubleshooting and Getting Help

If you do need help, there are a few steps you need to do to get you full support access.

We do this to verify the identity of our customers and protect their privacy.

1. First of all Register for our Support Forums and follow the instructions onscreen.
2. Then read the instructions in Apply for Support Access.
3. Approval of Support Access usually happens within a few hours but meanwhile, you can browse our FAQs for common issues people face.
4. Once Support Access has been approved, you can open a support thread in our General Support forum. Please be as detailed as possible with provision of your OpenVPN logs (obtained by double clicking on your OpenVPN icon in the bottom right hand corner) and any other errors you are experiencing. This is the BEST WAY to get help and likely to be the fastest route to getting an answer!
5. If we are around, you may ask SIMPLE QUESTIONS in the shoutbox. If we require more details, we may get you to post in the General Support forum instead.

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