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[Reuben]

We have switched our preferred remote access system from Logmein to TeamViewer.

1. Ensure you have done the Speed Troubleshooting guide and read the Installation Guide again
2. Download Teamviewer and install it.
3. Run TeamViewer.
4. Once done, please e-mail us at support@bolehvpn.net and request to set up an appointment. Keep your TeamViewer open. Please state your available times and your teamviewer ID and password. We will reply to you via e-mail once we confirm a time to look into your computer.
5. Please take note of the possible charges in the post below so please double check your settings before requesting a remote access session.

[Reuben]

Due to frequent abuse:

We will now be charging fees on this if it is NOT related to a VPN issue and is a result of an OS problem or a problem dealt with in the FAQs. I suggest you double check your settings very carefully and go through the FAQs if you want us to look into your computer.

We are NOT obliged to look into your computer.

Fees will also be charged if the problem was a result of NOT reading the installation instructions carefully.

http://www.bolehvpn.net/install.html

The charges are as follows:

Initial Inspection: Free
Upon identification:
OS/Software Issue: RM20-RM50
Hardware Issue: Not within our scope.
Did not read the installation instructions: RM10-20
Issues which are dealt with in the FAQs: RM10-20
Issues which are related to our VPN: Free
Streamyx Issue: RM0-RM10
If problem not solved: Free

These fees may or may not be waived upon our discretion but requests to waive will not be entertained.

Please note that if these fees are not paid after repairs have been done, your account will be terminated and you will be blacklisted.