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Archive for the ‘maintenance’ Category

Friday, December 9th, 2011

BolehVPN Forums and Website undergoing quick maintenance

We’re undergoing a quick forum and website upgrade to take in the increased load of customers and activities. Downtime should be about 2 hours.

This does not affect VPN servers or our ordering page.

Tuesday, October 4th, 2011

Upgrading Of TM Customer Service Support System

Also, for those of you who usually likes to drop a phone call on Streamyx’s customer service, there’s a scheduled upgrade going on according to this.

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

3 – 7 October  2011

-

Upgrading of customer service support system

State of Kelantan, Terengganu, Kedah and N Sembilan

Delay in processing new applications and service upgrade requests for  customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

Please click HERE for the FAQ

8 – 9 October   2011

-

Upgrading of customer service support system

All States in Malaysia

Delay in processing complaint and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.

Please click HERE for the FAQ

Sunday, September 18th, 2011

Power maintenance on Ordering server underway. Backup in about 8-9 hours or less.

I hope everyone has gotten their orders in!

Our order system is now shut down for the next 8-9 hours but may be less. We’ll post an update when it comes back up. We expect to be up between 7-9 AM 18 September 2011 GMT+8.

All VPN servers are still up as usual!

Tuesday, July 19th, 2011

TM Maintenance Interruptions Expected

TM recently made an announcement on several upgrades and expected interruptions to their services.

The full post can be viewed here, however major ones are summarized as follows:

25 – 31 July 2011

-

Maintenance work at SEA-ME-WE 4 (SMW4) submarine cable network linking Malaysia to Europe

Nationwide

1)      Slow browsing and high latency while accessing international websites hosted in the United States, Europe and North Asia.

 

2)      Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe & North Asia may experience some level of service degradation.

26 July 2011

12.01 am until 6.00 am

IPCORE Network upgrading activity

Nationwide

Internet, Voice, Data services specifically to Hong Kong and Tokyo.
30 July 2011

12.01 am until 6.00 am

IPCORE Network upgrading activity

Nationwide

Internet, Voice, Data services specifically to San Jose and Palo Alto, USA.

Wednesday, March 9th, 2011

Maintenance on Game/Voice Server

We are performing a major upgrade to our game/mumble voice server to add additional RAM and HDD space this weekend.

We plan to commence one part of the upgrade during office hours on Friday (as we know most of you play at night) and then another afternoon or evening or so on Saturday and if necessary Sunday just in case something goes wrong :P.


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