BolehVPN News/Status/Fun

TM has posted another announcement that there is another submarine cable circuit fault on the AAG:

Telekom Malaysia Berhad (TM) wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

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I am now back and will be attending support queries as well. Do let me know if you have any issues that are unresolved.

Some updates:

1. Auto keygen system had hit some bumps but is now back on track and we are still internally testing it. The most difficult portions have been completed.
2. We are noticing some people with expired keys connecting to our servers. If you are having difficulties connecting and you are a paid up subscriber, please ensure you have updated your keys with the latest ones that should have been delivered to you when you made payment.
3. BolehFiles had its IP banned by HotFile. We are working on a resolution to this.
4. SMW4 cable has apparently been fixed but it seems some IP ranges are still having serious issues with connectivity to international links. This appears to be a TM problem but best to contact TM customer support and see if there are any disruptions in your area.

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This notice effects only ISPs serviced by SMW4 which would include Streamyx, Singtel and several Indian ISPs.

The repairs on SMW4 off Mumbai which began yesterday on the 23 May 2010 is expected to be completed by the 27 May 2010.

The cable repair ship has arrived and is performing upgrades as planned.

While this repair work is underway, disruptions to connections to Europe and East Coast of US is expected to continue. However, due to rerouted traffic, congestion is expected to also occur on the remaining routes to other international destinations.

Please note that this is strictly not a TM fault as the SMW4 is maintained by a consortium but I have a feeling that TM has not subscribed to sufficient uplinks to successfully failover properly.

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SMW4 has problems again which explains the continued slowdowns to European links and unstable connections.

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe. The consortium will be carrying out repair works on site on Sunday, 23 May 2010.
During the restoration process, there may be some interruption to the traffic to Europe carried through that cable. TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers. In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Nevertheless, customers using Virtual Private Network (VPN) and other critical business applications linked to Europe will be assured minimal degradation of service, if any.

TM will provide necessary updates on the progress of the restoration works.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure our customers that TM is undertaking all necessary measures to ensure that customers experience minimal service interruption.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or email help@tm.com.my for any Internet related problems.

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