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Archive for October 4th, 2011

Tuesday, October 4th, 2011

Upgrading Of TM Customer Service Support System

Also, for those of you who usually likes to drop a phone call on Streamyx’s customer service, there’s a scheduled upgrade going on according to this.

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

3 – 7 October  2011

-

Upgrading of customer service support system

State of Kelantan, Terengganu, Kedah and N Sembilan

Delay in processing new applications and service upgrade requests for  customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

Please click HERE for the FAQ

8 – 9 October   2011

-

Upgrading of customer service support system

All States in Malaysia

Delay in processing complaint and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.

Please click HERE for the FAQ

Tuesday, October 4th, 2011

AAG Cable Faults Affect Internet Services

Faulty cables detected affecting internet traffic to the US as announced here.

Telekom Malaysia Berhad (TM) wishes to inform its customers that TM and its consortium members have detected a cable fault on segment 2 of the Asia-America Gateway (AAG) submarine cable network between La Union in the Philippines and Lantau in Hong Kong linking Malaysia to the United States. Hence, customers using internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States, North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to the US, North Asia and Europe may also experience some level of service degradation. Meanwhile, to alleviate the congestion, the traffic has been diverted and managed effectively to ease the situation.

We shall make further announcements on the progress of the restoration works and we apologize for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures are being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at [email protected] for TM Phone and Broadband customers and [email protected] for UniFi customers.

 

 

Tuesday, October 4th, 2011

Configuration Update – New Swiss Fully Routed Server 4 October 2011

Our configuration files have been updated again with the addition of the Swiss Fully Routed configuration.

If you are on BolehVPN-GUI, this is an easy process. Just hit the button Update Config and it will do it all automatically.

If you’re not on BolehVPN-GUI or are a Mac/Linux user, head on to our configuration file page and follow the instructions there. Don’t forget to edit the files to use your username!


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