Referring to our earlier announcement on 19 December 2010 on the degradation of our Internet services, Telekom Malaysia Berhad (TM) wishes to inform its Internet services customers that the degradation is linked to cable faults on the Asia America Gateway (AAG): a submarine cable network linking Malaysia and other Asian countries to the United States (US). TM and the other operators in the AAG consortium will be carrying out repair works on site on Wednesday, 29 December 2010 and the works are expected to be completed on Monday, 3 January 2011.
TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.
However, despite these initiatives, customers using Internet services nationwide may experience some degree of degradation such as slow browsing and high latency while accessing international websites hosted in the U.S. and Europe due to shortage of bandwidth capacity to international. Customers using Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Europe may also experience some level of service degradation.
TM will make further announcements on the progress of the restoration works.
We apologize for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.
We wish to thank customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.
As the holiday season approaches, we would also like to take this opportunity to extend our best wishes for a joyous holiday season and prosperous New Year to all our customers. May your holiday season and the new year be filled with much joy, happiness and success.
Thank you.
