Saturday, August 29th, 2009
Taken from Speedtest
Taken from Speedtest
It seems there is a nationwide slowdown affecting many Streamyx users.
However I have been receiving some reports that TM is implementing a cap of some sort that limits people’s downloads to 40 kB/sec or so if they are a heavy downloader. I am unable to confirm or disprove this but my gut feeling and from the support enquiries I have been receiving, I have not seen any indication of the sort.
A more plausible explanation is the repairs being done to the APCN2 link which should be in full swing now with an estimated completion date of 10 September. It has long been suspected that TM does not have much redundancy in its infrastructure and a major failure at any one point tends to congest their lines. The congested lines and reduced bandwidth coupled with their traffic shaping hardware may explain why it seems that there appears to be a cap when it may be just the traffic shaping hardware distributing the remaining/insufficient bandwidth about so that everyone at least gets some bandwidth rather than some at full while others at zero. This as well is also speculation but in my opinion, a more likely explanation rather than a focus throttle on high bandwidth users.
At the end of the day, we should not make any speculations until at least the APCN2 links are restored.
We are noticing a huge slowdown at the moment in Kuching, Sarawak but may affect other areas as well. We will keep you posted.
Just as the APCN link was repaired on Sunday. Now another fault has arisen and now the expected repair date is 10 September. One problem after the next…Funny how Singaporeans can fix their line in 1-2 days while ours takes a whole full month only to be followed by another problem. One Malaysia. Malaysia Boleh.
Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected that a 2nd cable fault on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan on Friday, 14 August 2009.
The fault follows three other service disruptions that recently hit the same cable network, affecting APCN2 Segment 7, between Hong Kong and Taiwan, and APCN2 Segment 1, which connects Singapore and Malaysia. The earlier faults on APCN2 Segment 1 were restored on Sunday, 16 August 2009.
As a result, customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Northern Asia. In addition, customers using other IP services such as Virtual Private Network (VPN) over Internet and other critical business applications linked to the US and Northern Asia may experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.
Restoration works on the affected cables are already in progress. Full recovery of Internet services is expected to be on 10 September 2009. TM will make further announcements on the progress of the restoration works.
TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at email@example.com for any Internet related problems.
It seems that popularity of BolehRoute has picked up a lot and as such each server has reach its user limit and may not be accepting additional users. During peak hours, users might find themselves unable to connect to BolehRoute.
We are purchasing additional IP blocks and will be expanding it by another 32 users. This may take a few days to process and configure and we ask for your patience while this is done.
We would like to recommend for people who are not using BolehRoute to disconnect it when idle so that other users can enjoy it too .
Update: Another 17 user IPs have been added to BolehRoute 2 and people should not be having issues connecting.