As of late last night, Streamyx’s connection has improved to a bearable level. There’s still some packet loss (that would be unacceptable in other countries) but at least basic functionality has been restored.
Please confirm this on your end!
We have added a new server to our Private Tracker list 
Update your configuration files (just follow the instructions in the post below)!
We notice that many of our customers are still on our old configurations and cramming up the old servers while the new servers remain unutilized. If you have updated within the past month or so, you should have the latest configuration files.
Please update your configuration files by registering for our support forums if you haven’t done so, applying for support access if you haven’t done so and then going to this link.
Now google won’t load properly and barely any site loads without difficulties except local sites. Actually even their own website loads pretty badly!
To top it off, they are going to make their tech support hard to reach for a month! I know who I’m voting for during the next election.
Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to inform its customers that that our Internet Contact Centre systems at 100 are currently undergoing a number of system changes and enhancements to facilitate the improvement of our contact centre telephony infrastructure capabilities as well as upgrade our systems and processes.
In the interim, as it is necessary to migrate significant amount of data over to the new system, we wish to inform that it would require TM to set in place a period of downtime as our contact centre representatives would have a very limited access to our systems at this time. Therefore, customers calling TM’s Internet services Contact Centre may experience difficulties in getting their calls through to be served by our customer service representatives. As a result, there may be some delay in attending to your enquiries and requests pertaining to Internet services during the stipulated period.
The exercise is expected to complete by 30 May 2009 and we endeavor for the new system to be operating at full capacity as soon as possible. Alternatively, customers may reach us via e-mail at help@tm.com.my. We wish to assure you that our Internet services Contact Centre would be back to normal after the said period.
TM apologizes for any inconvenience this may have caused and would like to assure customers that we are upgrading our services to enable us to provide you with a world-class support experience and the highest level of customer service.
Don’t bother calling 100 as I tried and got a serving of:
Take a look at my ping report:
Pinging google.com [74.125.67.100] with 32 bytes of data:
Request timed out.
Reply from 74.125.67.100: bytes=32 time=273ms TTL=45
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.67.100: bytes=32 time=271ms TTL=46
Reply from 74.125.67.100: bytes=32 time=274ms TTL=45
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.67.100: bytes=32 time=395ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.67.100: bytes=32 time=294ms TTL=45
Reply from 74.125.67.100: bytes=32 time=272ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.67.100: bytes=32 time=271ms TTL=46
I have noticed something quite interesting. Previously good IP ranges have now been rendered unusable while some bad IP ranges have become very good.
For e.g. in Kuching, previously 60.54.x.x and 124.82.x.x were decent IP ranges while 124.13 was quite bad and 118.x.x.x and 115.x.x.x are the worst. However it seems the 118.x.x.x IP I’m on has become blazing fast and there are reports that 115 is now stable.
Although I’m not saying this is the case for everyone, I am strongly urging those who are getting poor speeds to reevaluate their IP ranges as in our FAQ to see which IP ranges work for them as performance seems to have shifted.
Remember when we announced way back on 13 April that the Streamyx site was having problems?
It took Streamyx 4 days to realize their site had problems:
17/04/2009
SERVICE INTERRUPTION
Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to inform its customers that our Streamyx website (www.streamyx.com.my) is currently experiencing a disruption of service due to server breakdown. As a result customers are unable to access the website.
Restoration works on the affected system is already in progress and we have migrated the website to another back-up server. We expect the complete recovery of the server by 3.00 p.m. today.
We would like to assure you that you would be able to access the website after this period. TM apologizes for any inconvenience caused.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any enquiries about Streamyx.
I am not sure if the undersea cables problem has been restored as I haven’t seen any announcement on this but at least for me, speeds are back to normal.
For those of you who have bought WDTVs from us (or got it elsewhere 
), you can update your WDTVs to add further features to it.
http://www.wdc.com/wdtvprerelease/
These are the complete list of changes:
Version 1.02.00:
New Features:
· Added language support for subtitles; previously “Subtitle: 1/3” was displayed, the language is now displayed
when available for example: (English 1/3, French 2/3, etc…)
· Added UTF-16 support for subtitles.
· Improved support for thumbnail view functions as outlined below:
Note: All thumbnails must be in .JPG format and only .MP3 and .MP4 support embedded .JPG. Thumbnails are
not available in list view.For Folder Thumbnails:
Music:
1. Display folder.JPG (the image file must be named “folder.JPG” or thumbnail will not function)
2. If no folder.JPG file is found, display the first album art image (.MP3 with embedded..JPG)
3. If no album art is available, display the first .JPG in the folderPhoto:
1. Display folder.JPG
2. If no folder.JPG file is found, display the first photo in the folderVideo:
1. Display folder.JPG
2. If no folder.JPG file is found, display the first cover art (.MP4 with embedded .JPG)
3. If no cover art is available, display the first photo in the same folder as the video to be playedFor File Thumbnails:
Music:
1. Display album art (.MP3 file with embedded .JPG)
2. If no album art is available, display the image file with the same name as the audio file to be played. (for
example, song.wav will be associated with song.JPG)
Photo:
1. Display thumbnailVideo:
1. Display .MP4 with embedded .JPG
2. Display image file associated with the video file to be played (for example video.mkv will be associated
with video.JPG)
· Added “Back” button functionality when asked if you want to resume video playback; previously only “OK” and
“Cancel” were available
· Added Turkish language subtitle support· Added .MOD file extension support
· Added support for FLAC audio in .MKV; previously FLAC audio was shown as an unsupported audio format
· Added file size display in MB and GB; previously file size displayed in KB only
· Added function for user to turn file size display on and off; previously this function was not user selectable
· Added info bar display toggle by pressing “Enter” on remote control during video playback
· Added user-selectable thumbnail / list display option in Video; previously it was a universal setting
· Added user-selectable thumbnail / list display option in Photos; previously it was a universal setting
· Added user-selectable thumbnail / list display option in Music; previously it was a universal setting
· Added .TRP file extension suppor
· Added language display for the audio track; previously “Audio: 1/3” was displayed; now the name of the
language is displayed when available within the file where multiple language audio tracks are present for
example: (English 1/3, French 2/3, etc…)
· Added support for VC-1 in .MKV
· Added a page up and page down function in file list view using the ‘Next’ and ‘Prev’ buttons on the remote
control; previously only up and down arrows were used to navigate the list of files
Resolved Issues:
· Resolved issue when playing 23.976 FPS video files in 1080p24Hz; previously the playback was choppy
· Resolved HDMI signal issues with Sharp LC-32GA5T televisions; previously the signal would randomly cut out
· Resolved line offset issue with subtitles where multiple lines are displayed; previously one line would be off
center
· Improved synchronization between video files and external subtitles
· Resolved issue with Cyrillic text in filenames; previously the Cyrillic text was subscripted
· Resolved issues with audio in videos created by some digital cameras; previously the audio was distorted
· Resolved issue with embedded subtitles in .MKV files; previously the words were getting split between two lines
· Changed default boot up menu cursor location to Video; previously the cursor defaulted to Photos
WD TV
As at 12:25 pm (the last I checked), www.streamyx.com.my does not load….
Anyone else experiencing the same issue?
We now offer Mumble voice servers which are basically Voice-Chat servers that are great for multiplayer online gaming or just talking crap with friends.
Offering the same quality as Ventrilo and best of all it’s non proprietary so we can bring it to you at a cheaper price!
For a Malaysian Mumble Server, we charge RMRM0.80 per slot per month with a minimum commitment of 25 slots.
That translates to:
25 slots = RM20.00/month
50 Slots = RM40.00/month
This is a special promo price and will be subject to change.
Please note that bandwidth in Malaysia is expensive as compared to countries in Europe/US!
All you have to do is give us your desired username and password and a list of people whom you want admin access to and we will give them the necessary ACL privileges. There is no web admin available at this point in time yet.
Here are some updates from TM:
Dear Valued Customers,
Telekom Malaysia Berhad (TM) is pleased to inform its customers that the restoration works on the Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States has been completed.
Meanwhile, there is a delay in the restoration date for the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia due to technical problems at the repairing stages. Due to the delay, full recovery of SMW3 cable network is now expected to be on 17 April 2009.
However, to date, TM has already recovered 97% bandwidth capacity for its Internet traffic to Hong Kong and North America.
TM Internet and IP services as well as other critical business applications linked to the US and Hong Kong has resumed normal operations since 10 April 2009.
We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.
Which basically means:
